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Chamizo
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Joined: 26 Dec 2009 21:01
Location: PTY

Nice perform express

Post by Chamizo » 12 Dec 2011 18:25

Hello:

I am doing the integration (Oxe side) between a NICE perform express 3.0.12 and an OXE R8.0 with IP Dr-Link. Presales gave me new OPS with licenses 130 (1) and 334(25). I did all the configuration and installed the Tsapi server. NICE support gets the voice and the extension number. But they need the calling/called party number. They also showed me the following log:


| CCTILinkFactory::GetCTILink : Succeeded to create AlcatelCTILink.
--------------------------------------------------------------------------------

01/12/11 08:23:27.209 | INFO | 3E50 | AlcatelCTILink # 0 | TSAPIFacade::Connect - Connecting with username=[], password=[], server=[Alcatel]
--------------------------------------------------------------------------------
01/12/11 08:23:30.210 | ERROR | 3E50 | AlcatelCTILink # 0 | TSAPIFacade::Connect - Failed to connect response after 3 retries.
-------------------------------------------------------------------------------
01/12/11 08:23:30.210 | ERROR | 3E50 | ConnectionManager_1 | CTI Unit # 0 - CTI Link failed to connect to PABX
--------------------------------------------------------------------------------

01/12/11 08:23:30.210 | WARNING | 3E50 | ConnectionManager_1 | PABXManager - Failed to restart CTI Unit 0, will try again


Do we need any other license in order to accomplish this?

Regards,

Chamizo

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