1 digital extension not being recorded

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cavagnaro
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1 digital extension not being recorded

Post by cavagnaro » 28 Mar 2013 15:42

Hi guys,
Wondering if any of you has an idea, using DRLink and digital sets (4035) what could cause that a single set on its recordings doesn't has audio?
Thanks
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Re: 1 digital extension not being recorded

Post by tot3nkopf » 29 Mar 2013 06:23

What Nice release do you use?
Did you tried to restart monitoring for this device?
In user COS recording is authorised?
Any 2011 incidents in incvisu? Common hardware or crystal?

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cavagnaro
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Re: 1 digital extension not being recorded

Post by cavagnaro » 30 Mar 2013 15:29

How do I restart monitoring?
Yes, COS is OK
No incidents that I can relate to this, Crystal HW
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Re: 1 digital extension not being recorded

Post by tot3nkopf » 05 Apr 2013 09:58

Sorry for the late reply.
Depending on Nice version there are different ways of restarting monitoring --> basically removing and adding again the extension in the monitored devices pool would do.

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Re: 1 digital extension not being recorded

Post by cavagnaro » 05 Apr 2013 20:17

Thanks Tot! Will test this and see if it works
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