Hi guys,
Wondering if any of you has an idea, using DRLink and digital sets (4035) what could cause that a single set on its recordings doesn't has audio?
Thanks
1 digital extension not being recorded
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
1 digital extension not being recorded
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
- tot3nkopf
- Alcatel Unleashed Certified Guru
- Posts: 4058
- Joined: 02 Feb 2006 10:41
- Location: Germany & Romania
- Contact:
Re: 1 digital extension not being recorded
What Nice release do you use?
Did you tried to restart monitoring for this device?
In user COS recording is authorised?
Any 2011 incidents in incvisu? Common hardware or crystal?
Did you tried to restart monitoring for this device?
In user COS recording is authorised?
Any 2011 incidents in incvisu? Common hardware or crystal?
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: 1 digital extension not being recorded
How do I restart monitoring?
Yes, COS is OK
No incidents that I can relate to this, Crystal HW
Yes, COS is OK
No incidents that I can relate to this, Crystal HW
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
- tot3nkopf
- Alcatel Unleashed Certified Guru
- Posts: 4058
- Joined: 02 Feb 2006 10:41
- Location: Germany & Romania
- Contact:
Re: 1 digital extension not being recorded
Sorry for the late reply.
Depending on Nice version there are different ways of restarting monitoring --> basically removing and adding again the extension in the monitored devices pool would do.
Depending on Nice version there are different ways of restarting monitoring --> basically removing and adding again the extension in the monitored devices pool would do.
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: 1 digital extension not being recorded
Thanks Tot! Will test this and see if it works
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer