can't playback the interaction through playback portal

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ilham26
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Joined: 09 Feb 2012 21:51

can't playback the interaction through playback portal

Post by ilham26 » 07 Jun 2017 05:41

hello every body,

i can't playback via playback portal menu from converison xmedia

any input about this?

have any finish project about this

thank you

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tot3nkopf
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Re: can't playback the interaction through playback portal

Post by tot3nkopf » 12 Jun 2017 03:51

Never seen it in action. We are also interested in this solution as NICE is not able to provide database upgrade from one major release to the other... (or it does via PS however discourages any client in doing so...)

ilham26
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Joined: 09 Feb 2012 21:51

Re: can't playback the interaction through playback portal

Post by ilham26 » 03 Jul 2017 04:32

we have successfully upgrade NIce release 3.0 to Nice perform 3.2 and then nice perform 3.2 to nice interaction management.
And we Conversion with xmedia. but when restore DB from result conversion xmedia to playback portal db still some error

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tot3nkopf
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Re: can't playback the interaction through playback portal

Post by tot3nkopf » 03 Jul 2017 06:01

You have Nice Professional Services handling this? What is their statement over this?

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