sip trunk between ICS and OXE not up
sip trunk between ICS and OXE not up
Hello All,
Please note that I am interconnecting an OXE Rls 10.1 with ICS Rls 6.7 .
I will be using the ICS as an external Voice mail for the OXE and also as a Fax server.
The problem is that the sip connectivity between them is not working.
I have followed the documentation but still could not make the SIP trunk work.
The "sipregiste"r command on OXE shows no registration.
Can anybody help?
Thanks
Danand
Thanks
Please note that I am interconnecting an OXE Rls 10.1 with ICS Rls 6.7 .
I will be using the ICS as an external Voice mail for the OXE and also as a Fax server.
The problem is that the sip connectivity between them is not working.
I have followed the documentation but still could not make the SIP trunk work.
The "sipregiste"r command on OXE shows no registration.
Can anybody help?
Thanks
Danand
Thanks
Re: sip trunk between ICS and OXE not up
Can you please show us you config of your Trunk group and also you internal and external SIP gateways?
If you have remote access i can have a look and fix for you if you like for a price.
If you have remote access i can have a look and fix for you if you like for a price.
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
Re: sip trunk between ICS and OXE not up
Review/Modify: Trunk Groups--------------------------
Node Number (reserved) : 1
Trunk Group Id : 50
Trunk Group Type + T2
Trunk Group Name : sip
UTF-8 Trunk Group Name : ----------------
Number Compatible With : -1
Remote Network : 10
Shared Trunk Group + False
Special Services + Nothing
Node number : 1
Transcom Trunk Group + False
Auto.reserv.by Attendant + False
Overflow trunk group No. : -1
Tone on seizure + False
Private Trunk Group + False
Q931 signal variant + ABC-F
SS7 signal variant + No variant
Number Of Digits To Send : 4
Channel selection type + Quantum
auto.DTMF dialing on outgoing call + NO
Number Of Digits To Send : 4
Channel selection type + Quantum
uto.DTMF dialing on outgoing call + NO
T2 Specificity + SIP
Homogenous network for direct RTP + NO
Public Network Category : 31
DDI transcoding + False
Can support UUS in SETUP + True
Associated Ext SIP gateway : -1
Implicit Priority
Activation mode : 0
Priority Level : 0
Preempter + NO
Incoming calls Restriction categ. : 10
Outgoing calls Restriction categ. : 10
mpt1343 callee number + NO
Overlap dialing + YES
Call diversion in ISDN + NO
-Review/Modify: SIP Gateway-----------------------------------
Node Number (reserved) : 1
Instance (reserved) : 1
Instance (reserved) : 1
Subnetwork number : 10
Trunk Group : 50
IP Address : 10.10.1.12
Machin name : oxe
Proxy Port Number : 5060
sipSubscribeMinDuration : 1800
sipSubscribeMaxDuration : 86400
Session Timer : 1800
Min Session Timer : 900
Session Timer Method + UPDATE
sipLocalDomainName : ------------------------
DNS type + DNS A
First DNS IP Address : 10.10.1.2
Second DNS IP Address : ------------------------
SDP in 18x + True
Cac SIP-SIP + False
INFO method for remote extension + False
Dynamic Payload type for dtmf : 97
+-Review/Modify: Proxy--------------------------------------------
¦
¦ Node Number (reserved) : 1
¦ Instance (reserved) : 1
¦ Instance (reserved) : 1
¦
¦ Initial timeout : 500
¦ timer T2 : 4000
¦ Dns Timer overflow : 5000
¦ Timer TLS : 30
¦ Recursive search + False
¦ Minimal authentication method + None
¦ Authentication realm : ---------------------------
¦ Only authenticated incoming calls + False
¦ Framework Period : 3
¦ Framework Nb Message By Period : 25
¦ Framework Quarantine Period : 1800
¦ TCP when long messages + True
¦ Retransmission number for INVITE : 3
¦
+-Review/Modify: External Gateways---------------------------------------------+
¦ ¦
¦ Node Number (reserved) : 1 ¦
¦ Instance (reserved) : 1 ¦
¦ Instance : 0 ¦
¦ ¦
¦ Gateway Name : ics_external ¦
¦ Remote domain : 10.10.1.50 ¦
¦ PCS IP address : --------------------------------------- ¦
¦ Port number : 5060 ¦
¦ Transport type + UDP ¦
¦ Belonging domain : --------------------------------------- ¦
¦ Registration Id : --------------------------------------- ¦
¦ Registration Id in P_Asserted + False ¦
¦ Registration timer : 0 ¦
¦ SIP Outbound Proxy : --------------------------------------- ¦
¦ Supervision timer : 0 ¦
¦ Trunk group number : 50 ¦
¦ Pool Number : -1 ¦
¦ Outgoing realm : 10.10.1.50 ¦
¦ Outgoing username : --------------------------------------- ¦
¦ ¦
¦ Outgoing Password : -------------------- ¦
¦ Confirm : -------------------- ¦
¦ ¦
¦ Incoming username : --------------------------------------- ¦
¦ ¦
¦ Incoming Password : -------------------- ¦
¦ Confirm : -------------------- ¦
¦ ¦
¦ RFC 3325 supported by the distant + True ¦
¦ DNS type + DNS A ¦
¦ First DNS IP Address : --------------------------------------- ¦
¦ Second DNS IP Address : --------------------------------------- ¦
¦ SDP in 18x + False ¦
¦ Minimal authentication method + Digest ¦
¦ INFO method for remote extension + False ¦
¦ Send only trunk group algo + False ¦
¦ To EMS + False ¦
¦ SRTP + RTP only ¦
¦ Routing Application + False ¦
¦ Ignore inactive/black hole + False ¦
¦ Contact with IP address + False ¦
¦ Dynamic Payload type for dtmf : 97 ¦
¦ 100 REL for Outbound Calls + Supported ¦
¦ 100 REL for Incoming Calls + Not Requested ¦
¦ Gateway type + Standard type ¦
¦ Re-Trans No. for REGISTER/OPTIONS : 2 ¦
¦ P-Asserted-ID in Calling Number + False ¦
¦ Trusted P-Asserted-ID header + True ¦
¦ Diversion Info to provide via + History Info ¦
¦ Outbound calls only + False ¦
¦ SDP relay on Ext. Call Fwd + Default ¦
¦ Trusted From header + True ¦
¦ Support Re-invite without SDP + True ¦
¦ ¦
+-----------------------------------------------------------------
Node Number (reserved) : 1
Trunk Group Id : 50
Trunk Group Type + T2
Trunk Group Name : sip
UTF-8 Trunk Group Name : ----------------
Number Compatible With : -1
Remote Network : 10
Shared Trunk Group + False
Special Services + Nothing
Node number : 1
Transcom Trunk Group + False
Auto.reserv.by Attendant + False
Overflow trunk group No. : -1
Tone on seizure + False
Private Trunk Group + False
Q931 signal variant + ABC-F
SS7 signal variant + No variant
Number Of Digits To Send : 4
Channel selection type + Quantum
auto.DTMF dialing on outgoing call + NO
Number Of Digits To Send : 4
Channel selection type + Quantum
uto.DTMF dialing on outgoing call + NO
T2 Specificity + SIP
Homogenous network for direct RTP + NO
Public Network Category : 31
DDI transcoding + False
Can support UUS in SETUP + True
Associated Ext SIP gateway : -1
Implicit Priority
Activation mode : 0
Priority Level : 0
Preempter + NO
Incoming calls Restriction categ. : 10
Outgoing calls Restriction categ. : 10
mpt1343 callee number + NO
Overlap dialing + YES
Call diversion in ISDN + NO
-Review/Modify: SIP Gateway-----------------------------------
Node Number (reserved) : 1
Instance (reserved) : 1
Instance (reserved) : 1
Subnetwork number : 10
Trunk Group : 50
IP Address : 10.10.1.12
Machin name : oxe
Proxy Port Number : 5060
sipSubscribeMinDuration : 1800
sipSubscribeMaxDuration : 86400
Session Timer : 1800
Min Session Timer : 900
Session Timer Method + UPDATE
sipLocalDomainName : ------------------------
DNS type + DNS A
First DNS IP Address : 10.10.1.2
Second DNS IP Address : ------------------------
SDP in 18x + True
Cac SIP-SIP + False
INFO method for remote extension + False
Dynamic Payload type for dtmf : 97
+-Review/Modify: Proxy--------------------------------------------
¦
¦ Node Number (reserved) : 1
¦ Instance (reserved) : 1
¦ Instance (reserved) : 1
¦
¦ Initial timeout : 500
¦ timer T2 : 4000
¦ Dns Timer overflow : 5000
¦ Timer TLS : 30
¦ Recursive search + False
¦ Minimal authentication method + None
¦ Authentication realm : ---------------------------
¦ Only authenticated incoming calls + False
¦ Framework Period : 3
¦ Framework Nb Message By Period : 25
¦ Framework Quarantine Period : 1800
¦ TCP when long messages + True
¦ Retransmission number for INVITE : 3
¦
+-Review/Modify: External Gateways---------------------------------------------+
¦ ¦
¦ Node Number (reserved) : 1 ¦
¦ Instance (reserved) : 1 ¦
¦ Instance : 0 ¦
¦ ¦
¦ Gateway Name : ics_external ¦
¦ Remote domain : 10.10.1.50 ¦
¦ PCS IP address : --------------------------------------- ¦
¦ Port number : 5060 ¦
¦ Transport type + UDP ¦
¦ Belonging domain : --------------------------------------- ¦
¦ Registration Id : --------------------------------------- ¦
¦ Registration Id in P_Asserted + False ¦
¦ Registration timer : 0 ¦
¦ SIP Outbound Proxy : --------------------------------------- ¦
¦ Supervision timer : 0 ¦
¦ Trunk group number : 50 ¦
¦ Pool Number : -1 ¦
¦ Outgoing realm : 10.10.1.50 ¦
¦ Outgoing username : --------------------------------------- ¦
¦ ¦
¦ Outgoing Password : -------------------- ¦
¦ Confirm : -------------------- ¦
¦ ¦
¦ Incoming username : --------------------------------------- ¦
¦ ¦
¦ Incoming Password : -------------------- ¦
¦ Confirm : -------------------- ¦
¦ ¦
¦ RFC 3325 supported by the distant + True ¦
¦ DNS type + DNS A ¦
¦ First DNS IP Address : --------------------------------------- ¦
¦ Second DNS IP Address : --------------------------------------- ¦
¦ SDP in 18x + False ¦
¦ Minimal authentication method + Digest ¦
¦ INFO method for remote extension + False ¦
¦ Send only trunk group algo + False ¦
¦ To EMS + False ¦
¦ SRTP + RTP only ¦
¦ Routing Application + False ¦
¦ Ignore inactive/black hole + False ¦
¦ Contact with IP address + False ¦
¦ Dynamic Payload type for dtmf : 97 ¦
¦ 100 REL for Outbound Calls + Supported ¦
¦ 100 REL for Incoming Calls + Not Requested ¦
¦ Gateway type + Standard type ¦
¦ Re-Trans No. for REGISTER/OPTIONS : 2 ¦
¦ P-Asserted-ID in Calling Number + False ¦
¦ Trusted P-Asserted-ID header + True ¦
¦ Diversion Info to provide via + History Info ¦
¦ Outbound calls only + False ¦
¦ SDP relay on Ext. Call Fwd + Default ¦
¦ Trusted From header + True ¦
¦ Support Re-invite without SDP + True ¦
¦ ¦
+-----------------------------------------------------------------
Re: sip trunk between ICS and OXE not up
Try to use different SIP ports. 5060 is for the ICS in external SIP gateway and fax server config you need a other one maybe 5360 like it is in mother documentation. Have you create a external Voice mail number?
Re: sip trunk between ICS and OXE not up
Yes, I have created the external voice mail number and it looks fine.
The sipregister on the OXE shows me that the voice mail number is registered.
When I make a call to the voice mails number , the OXE tells me that the link is out of service.
I checked the ICS on Reporting-Monitoring-status ,I can see that it is down.
I don't know how to fix it and I think that this is where the problem is.
Can you help me on this.
Rgds
danand
The sipregister on the OXE shows me that the voice mail number is registered.
When I make a call to the voice mails number , the OXE tells me that the link is out of service.
I checked the ICS on Reporting-Monitoring-status ,I can see that it is down.
I don't know how to fix it and I think that this is where the problem is.
Can you help me on this.
Rgds
danand
- cavagnaro
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Re: sip trunk between ICS and OXE not up
Logs, analyze SIP logs...
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Re: sip trunk between ICS and OXE not up
Have you correct your SIP Ports. It is not possible to use port 5060 for Voicemail and Fax in the same server
Gesendet von meinem Galaxy Nexus
Gesendet von meinem Galaxy Nexus
Re: sip trunk between ICS and OXE not up
HI ALL,
I have not yet installed the Fax application yet.
I can see from the monitoring page on the ICS the status is showing down.
unable to figure out why?
Unable
I have not yet installed the Fax application yet.
I can see from the monitoring page on the ICS the status is showing down.
unable to figure out why?
Unable
Re: sip trunk between ICS and OXE not up
What shows service icsd status
Is your license ok
Is your license ok
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: sip trunk between ICS and OXE not up
You even have some training? A successful deployment is not just next next next...if you even can't collect basic logs then how are we supposed to help?
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer