Hi all,
I've configure this week a voicemail 8440 with a Red Hat 5 Update 4 64 bits.
I've installed the last version 6.1.000.103c and I used the Boot CD for OS 64bits.
All the configuration steps went fine : I used the deployment file sent with the Actis, replaced the alcotuc.lic file (the MAC address specified is the good one).
Then I installed the TTS motor and desired languages, configured the Call Server via the web interface, the media server etc......
The SIP registration on the Call Server is done, and I call the voicemail, and begin the configuration for my voicemail.... I register my name, define a new password but at the end of the configuration, I've got the following message :
"You haven't granted access to this application. Please contact your administrator".
After some research, I found that the directory /var/vms/ngvm2 which stores all the voicemails, is not created on my 8440 server.
I think that this is a root cause of the problem that I explained below.
Does someone already get this kind of problem, or has any clue to fix it ?
For information, I've already installed 2 others 8440 voicemail on my network (but working under a Red Hat 32 bits system), and I've never get this kind of message.
I'll be greatful for your help.
Thanks.
Couldn't configure voicemails on 8440
Couldn't configure voicemails on 8440
ACSE OXE R9/R10 certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified
Re: Couldn't configure voicemails on 8440
I've solved the problem:
I had to put access right "chmod vmuser:vmgroup" to directories /var/vms and to directory /var/vms/ngvm2.
I had to put access right "chmod vmuser:vmgroup" to directories /var/vms and to directory /var/vms/ngvm2.
ACSE OXE R9/R10 certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified
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Re: Couldn't configure voicemails on 8440
Bibou, thank you very much for so great research! I've change the rights and voice mail works now.
Re: Couldn't configure voicemails on 8440
Can you please tell in detail the procedure to grant access?
Re: Couldn't configure voicemails on 8440
ok i manged to configure it and now its working fine. thanks
Re: Couldn't configure voicemails on 8440
the good command to affect right is:
chown vmuser:vmgroup "to directories /var/vms and to directory /var/vms/ngvm2"
chown vmuser:vmgroup "to directories /var/vms and to directory /var/vms/ngvm2"
Re: Couldn't configure voicemails on 8440
while configuring the call server , and when trying to add network identifier , i got Error message "this node identifier is not unique"
attached: snapshot from the error message.
how can i overcome this issue ?
note: i tried to set more than one value (0,1,2,..........) But got same message.
waiting your appreciate response.
attached: snapshot from the error message.
how can i overcome this issue ?
note: i tried to set more than one value (0,1,2,..........) But got same message.
waiting your appreciate response.
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- cavagnaro
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Re: Couldn't configure voicemails on 8440
Change the node ID on pbx
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