Message light on IPtouch with A8440 Voicemail

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bibou
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Location: France

Message light on IPtouch with A8440 Voicemail

Post by bibou » 18 Jan 2012 08:27

Hi all,

I am currently facing 2 problems with an OmniTouch 8440 Voicemail installation :

- When we leave a voicemail to any user on the system, the LED on the phone starts to blink but the day after the light disapears despite not having listened to the new voicemail received. The problem seems to happen with IP Touch 4038 Extended Edition phones (the flashing light stays with an IP touch 4038);

- We can't leave a message to any user from the Attendant 4059 IP console: it states "Inaccessible station" when we try to forward the call to the user's voicemail.
(When we select the number to cal, the software brings up a voicemail button, if we click on that voicemail button we get the error);

CallServer version : h1.301.31c (R9.0)
Attendant 4059 IP console version : 5.3.1
A8440 Version : ICS R6.1.000.103.c

BG ( 4028), CG (4038), DG (4068) : bootloader 4.10.80 / application 4.15.80 / data 4.10.80
BEE ( 4028EE), CEE (4038EE), DEE (4068EE) : SIP 1.11.00
ACSE OXE R9/R10 certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified

bibou
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Posts: 55
Joined: 07 Dec 2009 04:54
Location: France

Re: Message light on IPtouch with A8440 Voicemail

Post by bibou » 20 Feb 2012 02:15

After upgrading the Call Server to version 10 -> j141034c :

- We can now leave a message to any user from the Attendant 4059 IP console -> problem resolved;

- We still have the LED flashing issue(the light disapears despite not having listened to the new voicemail received)

ANY IDEAS????????
ACSE OXE R9/R10 certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified

bibou
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Posts: 55
Joined: 07 Dec 2009 04:54
Location: France

Re: Message light on IPtouch with A8440 Voicemail

Post by bibou » 26 Apr 2012 17:23

I've Found out what was the problem. My client had left his old 4645 voicemail connected. So every night the 4645 voicemail was sending a "no new message notification" to all extensions which was causing the flash light disapear on ip touch phones.
ACSE OXE R9/R10 certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified

christophevdb48
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Posts: 4
Joined: 05 Jul 2012 18:40

Re: Message light on IPtouch with A8440 Voicemail

Post by christophevdb48 » 05 Jul 2012 19:03

Hi Bibou,

Could you, please, let us know what did you do to fix your 4059 problem? I am in the same situation. D'avance, merci

bibou
Member
Posts: 55
Joined: 07 Dec 2009 04:54
Location: France

Re: Message light on IPtouch with A8440 Voicemail

Post by bibou » 03 Dec 2012 10:59

upgrade call server release to r10 to fix 4059 issue
ACSE OXE R9/R10 certified
Arkoon firewall ACSA certified
Omniswitch R6 for IP Telephony certified

McNeal Duck
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Joined: 22 Jun 2013 15:55

Re: Message light on IPtouch with A8440 Voicemail

Post by McNeal Duck » 22 Jun 2013 15:58

bibou wrote:I've Found out what was the problem. My client had left his old 4645 voicemail connected. So every night the 4645 voicemail was sending a "no new message notification" to all extensions which was causing the flashlight disapear on ip touch phones.
I wanna know how did you fixed your 4059 problem? I am in the same situation.
Last edited by McNeal Duck on 03 Jul 2013 23:35, edited 1 time in total.

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cavagnaro
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Re: Message light on IPtouch with A8440 Voicemail

Post by cavagnaro » 23 Jun 2013 15:27

The answer is well mentioned...take a minute to read
Ignorance is not the problem, the problem is the one who doesn't want to learn

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