Voicemail Message transfer to Extension 8440

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ECHRick
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Voicemail Message transfer to Extension 8440

Post by ECHRick » 02 Apr 2014 13:23

When I add a new phone extension with a new voicemail, everything works but the user cannot transfer a voicemail or nobody can transfer to them a message. We have the licensing and we are using the 8440, the original mailboxes have no issue but the new ones it doesn't recognize the name nor the number when doing a lookup on the phone to transfer a voicemail. Does anyone have any suggestions?

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cavagnaro
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Re: Voicemail Message transfer to Extension 8440

Post by cavagnaro » 02 Apr 2014 13:32

Which configuration are you doing?
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ECHRick
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Re: Voicemail Message transfer to Extension 8440

Post by ECHRick » 03 Apr 2014 08:12

I put both the phone extension and the voicemail configuration in for the new phone. The biggest problem is the phone is not recognized by the voicemail as existing. So not sure what needs either to be turned on or sync'd but something strange is going on

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Re: Voicemail Message transfer to Extension 8440

Post by cavagnaro » 07 Apr 2014 10:42

Using MS exchange? IMAP? LCS?
What does log says?
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jasic
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Re: Voicemail Message transfer to Extension 8440

Post by jasic » 14 Apr 2014 08:20

Have you entered the VoiceMail number in the User configuration off the enterprise?

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