No Audio when VM is dialed

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seerawray
Member
Posts: 13
Joined: 22 Jun 2011 04:13

No Audio when VM is dialed

Post by seerawray » 28 Nov 2014 08:33

Hi,

I have an issue that there is no audio when I dial 8440 voice mail number.

Topology: 1+1
Version: 6.7.100.000.f

This is my first installation of 8440, following steps are adopted

AS Primary

1) Install RHEL
2) Selected for NGVM
3) Application installed with deployment file choosing as AS primary Server
4) License & TTS installed
5) WebAdmin configured

CTI / Second Server

1) Install RHEL
2) Selected for NGVM
3) Application installed with deployment file choosing as other Server (I was expecting CTI server, may be it makes sense as Other server for 8440)
4) License installed, no TTS
5) WebAdmin configured

Created Voicemail and then created user with VM rights.

All the otucd services are running. On AS primary Media Service msa.log I can see "global status OK: SIP:OK;AL:OK;RS:OK;"
On OXE sipregister I can see VM number associated to AS Primary, and surprisingly to CTI / second server too

msd service is available on both the servers, not sure if this is right.

Find attached the ICS logs.
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seerawray
Member
Posts: 13
Joined: 22 Jun 2011 04:13

Re: No Audio when VM is dialed

Post by seerawray » 04 Dec 2014 08:15

Dear All,

Issue solved after installing TTS on 2nd server too...

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