User Creation Error

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gogo22
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User Creation Error

Post by gogo22 » 21 Jan 2016 08:17

Dear ALL,

i just finished the installation of Messaging SW 8440, and after i added any user i got error message "UMF-Presentation is not working, see log "

attached: snapshot from the output error.

kindly assist me to overcome this error.

thanks in advance,

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cavagnaro
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Re: User Creation Error

Post by cavagnaro » 21 Jan 2016 09:33

Logs? Something?
And double post please
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gogo22
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Re: User Creation Error

Post by gogo22 » 22 Jan 2016 01:52

could you please tell me the path for the required logs ?

gogo22
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Re: User Creation Error

Post by gogo22 » 24 Jan 2016 02:57

dear cavagnaro,
i can see the /logs file contains the following, so which log file you want to investigate the issue ?
.
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:08 SmartPRS
drwxr-xr-x 2 root root 4.0K Jan 14 12:08 phone_set_programming
drwxr-xr-x 6 htuser htgroup 4.0K Jan 14 12:20 MediaServer
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:39 supervision_agent
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:40 supervision_client
drwxr-xr-x 2 root root 4.0K Jan 14 12:40 ldap
drwxr-xr-x 26 root root 4.0K Jan 14 12:40 starter
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:42 flexlm
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 unified_management_framework_core
drwxr-xr-x 2 root root 4.0K Jan 14 13:02 alc_logs_rotate
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 ots_oxe
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 omni_sip_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 exchange_2007_connector_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 enterprise_mobility_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 enhanced_communication_service
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 device_management_core
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 call_routing_service
drwxr-xr-x 2 root root 4.0K Jan 14 13:02 sybase
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:13 presentation_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 media_server
drwxr-xr-x 2 root root 4.0K Jan 17 14:14 imap4_front_end
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 universal_directory_access_service
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 pcx_management_service
drwxr-xr-x 2 vmuser vmgroup 4.0K Jan 17 14:14 mail_access_service_component
drwxr-xr-x 2 vmuser vmgroup 4.0K Jan 17 14:14 integrated_messaging_service
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 PRS
drwxrwxrwx 35 root root 4.0K Jan 19 17:25 .
drwxr-xr-x 2 root root 4.0K Jan 19 17:25 bru
drwxrwxr-x+ 2 htuser htgroup 4.0K Jan 19 17:26 backup
drwxr-xr-x 2 htuser htgroup 4.0K Jan 21 10:40 acapi
drwxr-xr-x 2 root root 4.0K Jan 23 12:36 data_access_service
drwxr-xr-x 28 root root 4.0K Jan 24 09:16 ..
drwxr-xr-x 2 htuser htgroup 4.0K Jan 24 09:18 apache
drwxr-xr-x 2 htuser htgroup 4.0K Jan 24 09:18 events_server
drwxr-xr-x 12 root root 4.0K Jan 24 09:20 tomcat

attached: snapshot from the output error
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cavagnaro
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Re: User Creation Error

Post by cavagnaro » 25 Jan 2016 07:56

Go to Monitoring and post a screenshot of those services. Pay attention to those in red
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