4400 R-8.0 (Accounting)

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bro-reac
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Joined: 28 Oct 2008 03:26

4400 R-8.0 (Accounting)

Post by bro-reac » 28 Oct 2008 04:16

Hi, I am having a problem with the 4400 R-8.0 system. How do I get all the records after installation of 4760.
It only starts from the day you installed yet you can see the records in the pbx. It has happenend to me now 2 times. In the lower releases i never encountered this problem.
Please help. BRO.

stefan
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Joined: 14 Jul 2008 17:06
Location: netherlands

Re: 4400 R-8.0 (Accounting)

Post by stefan » 28 Oct 2008 14:57

in Omnivista check SYSTEM DIRECTORY / <server-name> / servers / SyncLdapPbx select the "specific" TAB.
check item "days of records retrieved during first synchronisation" .... its default set to 2.

A new manual sync should also work (I think....it then is the second sync.... so should get everything...)
+++++ Stefan +++++

ACSE OXE R8 & R9 corp
ACSE OTUC R5.x
ACSE 4760 R4 & R5
ACSE OmniTouch ACR

bro-reac
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Joined: 28 Oct 2008 03:26

Re: 4400 R-8.0 (Accounting)

Post by bro-reac » 30 Oct 2008 06:28

thanks man iam gonna check that and then get back to you.


stefan wrote:in Omnivista check SYSTEM DIRECTORY / <server-name> / servers / SyncLdapPbx select the "specific" TAB.
check item "days of records retrieved during first synchronisation" .... its default set to 2.

A new manual sync should also work (I think....it then is the second sync.... so should get everything...)

Deepakz
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Joined: 31 May 2011 05:46
Location: India, Mumbai

Re: 4400 R-8.0 (Accounting)

Post by Deepakz » 31 May 2011 06:52

hi,

yes But
days of records retrieved during first synchronisation is by default 2
but then also i cant retrive last year records.
Sdeepak

INDIA

vad
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Re: 4400 R-8.0 (Accounting)

Post by vad » 31 May 2011 07:17

sunila wrote:hi,

yes But
days of records retrieved during first synchronisation is by default 2
but then also i cant retrive last year records.
retrieve? From what resource?
In PBX max number day of storage - 99.
Or you say about ticket archive on 4760 server?

Deepakz
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Location: India, Mumbai

Re: 4400 R-8.0 (Accounting)

Post by Deepakz » 03 Jun 2011 03:14

i m retriving from PBX only
if day of storage - 99 in alcatel PBX of rel 9.0 then how can i take reports from last year.
can i change this limit by installing patch or is there any other method.
Sdeepak

INDIA

vad
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Re: 4400 R-8.0 (Accounting)

Post by vad » 06 Jun 2011 10:26

Impossible. From PBX you can retrieve only existing TAX files (check with "accview -tf" from what date).
If you install 4760 first time - you can retrive only tickets exist in PBX.
If you install 4760 for upgrade/repair - if exist 4760 backup (or tickets arcrhive) - you can retrieve info.

Deepakz
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Joined: 31 May 2011 05:46
Location: India, Mumbai

Re: 4400 R-8.0 (Accounting)

Post by Deepakz » 15 Jun 2011 11:12

Thanks vad.
Sdeepak

INDIA

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