Im using Alcatel CC supervision at work.
I need help in solving one problem. I cannot find in any scripts that i have how can i see results of the transcation code per operater? Not for whole depertment, but per operter on daily, weekly and monthly bases.
If anyone can help i would appreciate it.
Alcatel CC supervision
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Alcatel CC supervision
Under the reports, when you extract them, you will see the transaction code option. Also when you build the report you select from where to where on which basis.
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
-
- Member
- Posts: 2
- Joined: 15 Nov 2008 07:26
Re: Alcatel CC supervision
I m not clear or what? Ignorance is not a problem i agree. Behaving smart, but not understanding the question, thats the problem!
I said that i can see transaction code for the department(or for the one of the numbers that we´re using).
I want to know how can i extract for each id, not for all id´s at once!
Thanks
I said that i can see transaction code for the department(or for the one of the numbers that we´re using).
I want to know how can i extract for each id, not for all id´s at once!
Thanks
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Alcatel CC supervision
Ok smart guy, not possible.
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
- knightr1der
- Alcatel Unleashed Certified Guru
- Posts: 1788
- Joined: 16 Feb 2007 19:07
- Location: Omnipresent
Re: Alcatel CC supervision
I been running behind lately and I'm slowly catching up with all threads and this one makes me laugh...
I'm with Cav on this one.... not possible!
(I get the feeling the OP isn't getting much help from his vendor - but I wonder why!)
I'm with Cav on this one.... not possible!
(I get the feeling the OP isn't getting much help from his vendor - but I wonder why!)
History repeats itself - because no one listens the first time!
-------------------
ACSE List
- Rel 9.x Corp
- IP Advanced
- CCD Expert
- OmniTouch CC Premium R8.x
-------------------
ACSE List
- Rel 9.x Corp
- IP Advanced
- CCD Expert
- OmniTouch CC Premium R8.x