8001 not initializing

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bugsbunny3
Member
Posts: 18
Joined: 14 Dec 2012 17:20

8001 not initializing

Post by bugsbunny3 » 21 Nov 2019 10:25

Hi all, I have some Alcatel8001 phones connected to OXO connect, one of them doesn´t want to boot and stays in "Initializing" phase. I tried to plug it to PoE ethernet port, plug to 5V adapter, plug to adapter 5V without network, nothing helped to start this phone. Is there any chance to boot it from USB for example? Last FW version in phone was V4.2.0.7 11505.
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vappleyard
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Posts: 3
Joined: 09 Oct 2018 16:33

Re: 8001 not initializing

Post by vappleyard » 21 Nov 2019 11:59

Hi!

Are you Trying to flash the phone?

If you have access to Alcatel Bussines Portal on Technical Knowledge Center, you may want to see the article titled "8001 desk phone stuck at initializing and not booting"...
https://alcatel-lucent-enterprise.secur ... nel%208001

Regards!

bugsbunny3
Member
Posts: 18
Joined: 14 Dec 2012 17:20

Re: 8001 not initializing

Post by bugsbunny3 » 28 Nov 2019 05:12

Hi Vappleyard, I have access to ALE but link which you put here opens only main ALE web page and I couldn´t find it by name of file, can you send me the file?

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