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3 Customers on ONE OXO sharing Speed dial list (SIP)

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KW-SelectTelecom
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Posts: 2
Joined: 06 Jan 2017 05:31

3 Customers on ONE OXO sharing Speed dial list (SIP)

Post by KW-SelectTelecom » 09 Jan 2017 06:36

Hi there,

I am looking for some guidance regarding the configuration of multiple customers sharing one Collective Speed dial. (OXO)

All 3 customers have SIP connections and the System is to the latest Release 10.3, all 3 emmit correct number when dialling out using the ARS, yet they all seem to emmit the first SIP Index'd account's number. I have programmed classing and individually specified each Speed dial for each Trunk aswell as introducing Speed dial classes. The class bars a customer from using another customers speed dial but if they called a speed dial specified for themselves then they would still just emmit the first Accounts number.

However, after swapping the accounts around, the problem still persists. I have also tried to route the Speed dials through the ARS but that's no good.

Has anyone had this issue in the past and could help me out?

Thanks in advance.

Kieran

mdiver
Member
Posts: 15
Joined: 23 May 2008 07:20

Re: 3 Customers on ONE OXO sharing Speed dial list (SIP)

Post by mdiver » 16 Jul 2017 21:37

Link them in multisite mode

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enio.eltz
Senior Member
Posts: 1018
Joined: 28 Jul 2009 09:48
Location: Taquara - RS - Brazil

Re: 3 Customers on ONE OXO sharing Speed dial list (SIP)

Post by enio.eltz » 17 Jul 2017 07:12

Hi KW-SelectTelecom

By default, commom speed dial doesn't follow extension barring, just collective speed dial. Then, it uses first SIP account. I am unawere of your ARS table, but I think you have sublines for each SIP account.
Try to change CSDLinkCat to 01 Hex on other labels. This will do common speed dial follows extension barring.

Best regards.
Enio Eltz Filho
ACFE OT R1
ACFE OXE R11/R10
ACFE OXO R10/R9

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