MLAA route to virtual terminal impossible?

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bcmir
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Posts: 59
Joined: 10 Jan 2010 18:15

Re: MLAA route to virtual terminal impossible?

Post by bcmir » 02 Nov 2017 03:08

8) That's ok, it was helpful anyway.. I am sure I didn't mess up the config.
Anyway, I made it simpler .. will just route MLAA to an actual working extension and Immediate divert that to HGRP.. with Dynamic Routing to Voicemail it should end up in the right mailbox.

Demonslayer4000
Member
Posts: 8
Joined: 13 Aug 2012 21:35
Location: Australia

Re: MLAA route to virtual terminal impossible?

Post by Demonslayer4000 » 07 Sep 2018 12:08

Hey guys,

You can point the MLAA to a virtual you will just get a warning message the same as pointing the MLAA to a speed-dial enter the number in then validate tree structure, you will see a warning however this is due to the MLAA not able to monitor the set the call routing will still function, you then select transfer to server.

The only time this is an issue is if you receive an error after tree validation then you will not be able to transfer to server.

Hope this helps

Cheers
OXO ACSE R10/OXO Connect
Omniswitch ACFE R6/R7/R8/R9
Alcatel Certified OXO Trainer
OXE ACFE R12

Demonslayer4000
Member
Posts: 8
Joined: 13 Aug 2012 21:35
Location: Australia

Re: MLAA route to virtual terminal impossible?

Post by Demonslayer4000 » 07 Sep 2018 12:13

Also with the introduction of cascaded dyn-routing point to the virtual and instead of immediate diversion set a dynamic route for 0 seconds to the hunt group the increase cascaded route to 2, then in the hunt group set timer 1 based on the ring duration and route the hunt group to the voicemail pilot number.

The calls will then route back to the virtual mailbox.

I hope this helps

Cheer
OXO ACSE R10/OXO Connect
Omniswitch ACFE R6/R7/R8/R9
Alcatel Certified OXO Trainer
OXE ACFE R12

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