8001 - Got a 500 internal server error in OXO when trying to dial

[rcavqui]

Hello,

I'm recently receive a OXO Connect for lab testing in my work and i'm registrering a 8001 sip phone (actually registrered) to make calls to other alcatel phones, 8058s and softphone that seems to be working fine and can make calls between them.
I also set a gateway SIP trunk with other PBX, Unify, and also works perfectly.

But when I tried to make a call from the 8001 to another phone, the OXO throws me a 500 sip error (Internal server error) and I'm stucked there.

There is a trace attached that shows the error.
I'm new using this equipment and I don't know very much.

Thanks for the help.

oxo 500 sip error.rar

[rpdeguzmanjr]

Hi,

is this issue resolve? can you share some troubleshooting yo do?
we also encounter this error while dialing at 8001 Sip phone.

thanks,

[haroun]

should be signaling port issue or protocol