Database Backup 4220 / 4200

[kabingers1971]

Hi all,

Sorry, I've searched for this but can't find it anywhere. I have a problem with 4200/4220 that is...
Although I can login and programme them okay, the PCMMC often doesn't let me take a backup, I get LOTS of errors, usually to do with number plans or DDIs or TIE lines.

Oddly though, if I default the PBX and start from scratch it lets me backup, but on return visits it then won't let me...? Am I doing something wrong?

I have PCMMC versions:
R31_05.7
R31_06.0
R32_11.0
R33_22.0
R422_28.0

Currently I'm logged in to a PBX with CM and AC software reporting as 3AC30236AAEA GB242/8/05.0 using R33_22.0. Like I say, I can programme EVERYTHING but now won't let me backup.

Any ideas?

Thanks for ANY help.

Jonny

[mgoegel]

Time for a new PBX...
Maybe some hardware fault...

42xx is really old.


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[KoenC]

Try setting up a 32-bit machine... We encountered the same issues when we made the switch to 64-bit machines...

Good luck

[kabingers1971]

Hi, sorry, thanks for your replies. I don't see these very often. I work on MANY MANY different PBXs.

I am currently running Win7 x64 laptop with Virtual XP (32 bit I think). Maybe it's just completely incompatible, however if I default PBX and start from scratch it will let me take backups, it just happens on later visits. Weird.

We have tried to convince the customers that their 4220s are End of Life, but until they finally fail beyond repair they seem reluctant to spend the money on more modern stuff...!?

It does seem to be okay if PBX version is new enough to use PCMMC R422_28.0, in the past I have had them swap their old CM and AC cards for newer versions, then retype database. only in extreme cases though.

I wasn't sure if I just didn't have quite the correct PCMMC version to match the PBX database...!??! Or maybe my USB-RS232 Prolific cable is not 100% compatible.

Thanks again, have a nice day.