OXO and Android 2

luca_buratti
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OXO and Android 2

Post by luca_buratti » 10 Jul 2015 11:45

Good afternoon to all

This is my configuration: Android version 4.4.2 on Samsung S4 Mini

Oxo 10.1.11.1

My Ic Mobile and Sip Companion with IMEI in mobility section and password changed like said in TC1553 ed.06 (anybody know where download a last one?)

When in the app Call routing section I select my mobile phone or the SIP companion, there is an error

This is what I see in the logfiles:

0 JUL 2015 09:35:35,77 TRACE [main] OxoCallRoutingGroup - getTarget=null
10 JUL 2015 09:35:35,77 TRACE [main] OxoCallRoutingGroup - NO Forward configured
10 JUL 2015 09:35:35,412 DEBUG [pool-218-thread-1] MyICRequestDirector - http status code : 200
10 JUL 2015 09:35:35,416 DEBUG [ResultHandler] XmlPhoneServiceAdapter - nomadLogin SUCCESS : com.alu.ice_ws.services.q.b@42ead498
10 JUL 2015 09:35:35,416 DEBUG [ResultHandler] XmlPhoneServiceAdapter - alcStatus result code : 36
10 JUL 2015 09:35:35,416 DEBUG [ResultHandler] XmlPhoneServiceAdapter - alcStatus other error : 36
10 JUL 2015 09:35:35,417 ERROR [ResultHandler] WS Result - ERROR_UNEXPECTED > null
10 JUL 2015 09:35:35,417 ERROR [ResultHandler] PhoneSetProxy - ERROR when activating nomadic : null
10 JUL 2015 09:35:35,418 DEBUG [Dispatching] EventQueue - dispatch event e
10 JUL 2015 09:35:35,419 DEBUG [Dispatching] EventQueue - Dispatch with
10 JUL 2015 09:35:37,123 TRACE [main] OxoCallRoutingGroup - >onCheckedChanged
10 JUL 2015 09:35:37,123 TRACE [main] OxoCallRoutingGroup - >officeAndNomadicGroupOnCheckedChanged

thanks in advance to everybody!

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patrick.swinnen
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Re: OXO and Android 2

Post by patrick.swinnen » 14 Jul 2015 16:27

Check in the mailbox of the nomadic virtual station if your mobile number is present in the nomadic mode menu.

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luca_buratti
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Re: OXO and Android 2

Post by luca_buratti » 17 Jul 2015 04:58

Helllo
Thank you for your answer!!
Please can you me show step by step how to reach this mailbox?
Where is the nomadic virtual station?
Thanks once more
Luca

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patrick.swinnen
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Re: OXO and Android 2

Post by patrick.swinnen » 17 Jul 2015 07:18

If you did not noticed the virtual station when you created the myic user it is dificult to obtain. The best way is to erase the myic user and make a new one. Once you activate the nomadic mode on this user you will see a new virtual user also. That's the one you need to use to enter his mailbox

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luca_buratti
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Re: OXO and Android 2

Post by luca_buratti » 17 Jul 2015 08:43

Where is in the OMC the location where i can add an user?

Se my OXO dashboard below

It is in talian but..

Maybe if you have a snapshot of yours...

Thanks once more

Luca.
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luca_buratti
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Re: OXO and Android 2

Post by luca_buratti » 21 Jul 2015 10:43

So you can't help me?

What is the difference between my OMC and yours?

What is missing in my configuration?

I have only OMC in my factory and OCTV ....

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cavagnaro
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Re: OXO and Android 2

Post by cavagnaro » 21 Jul 2015 11:47

Oxo guys help on their free time and according to their experience. No guarantee for an answer on your times.
If you have urgency open an ESR on Alcatel directly.

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luca_buratti
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Re: OXO and Android 2

Post by luca_buratti » 22 Jul 2015 05:33

Hello
Thank for you reply.
How can I open an ESR to Alcatel?
I am followed by a reseller tha cannot make it work.
Now what can i do?

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patrick.swinnen
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Re: OXO and Android 2

Post by patrick.swinnen » 22 Jul 2015 07:17

Hi Luca
I was on holiday for a few days. At about 1415hrs CEST I will enter and give you more feedback

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cavagnaro
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Re: OXO and Android 2

Post by cavagnaro » 22 Jul 2015 11:55

Well if you sold to him guess you are a BP...and should have registered engineers certified.
They can open an ESR to ALE because they are certified on the product.
If not, you are on your own and just have to wait.

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