External Call forwarding problem

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jp choudhary
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Posts: 26
Joined: 27 Jan 2015 04:47

External Call forwarding problem

Post by jp choudhary » 22 Aug 2015 07:51

Hi,

I have a OXO R10.1 that has external call forwarding issue (internal call forwarding is working fine ) i enabled Transfer Ext/Ext,,,Transfer Ext/Ext by on hook,, Transfer by on hook, in System Miscellaneous >>>> Feature Design >> Part 2 >> and In Part 3 External Diversion Mode >>Jonning
and i have enabled External Diversion in Subscriber >>Ext.>>Feature Rights >>Part 1.


Plz somebody help me

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enio.eltz
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Posts: 1037
Joined: 28 Jul 2009 09:48
Location: Taquara - RS - Brazil

Re: External Call forwarding problem

Post by enio.eltz » 24 Aug 2015 10:21

What kind of trunks?
Did you enabled check-boxes in traffic sharing --> joining?
Enio Eltz Filho
ACFE OT R1
ACFE OXE R11/R10
ACFE OXO R10/R9

jp choudhary
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Posts: 26
Joined: 27 Jan 2015 04:47

Re: External Call forwarding problem

Post by jp choudhary » 25 Aug 2015 07:44

we are using ISDN (PRI) Trunk and i enabled joining aslo (ISDN to Analog and ISDN Analog to Analog and ISDN

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enio.eltz
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Posts: 1037
Joined: 28 Jul 2009 09:48
Location: Taquara - RS - Brazil

Re: External Call forwarding problem

Post by enio.eltz » 25 Aug 2015 07:51

Hi

Antoher thing, did you configure link category of ISDN trunk? It must be allowed to make external calls.

Regars.
Enio Eltz Filho
ACFE OT R1
ACFE OXE R11/R10
ACFE OXO R10/R9

jp choudhary
Member
Posts: 26
Joined: 27 Jan 2015 04:47

Re: External Call forwarding problem

Post by jp choudhary » 27 Aug 2015 04:11

ISDN category is on default state and there is no External call problem meaning subscribers are calling outside.

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enio.eltz
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Posts: 1037
Joined: 28 Jul 2009 09:48
Location: Taquara - RS - Brazil

Re: External Call forwarding problem

Post by enio.eltz » 27 Aug 2015 06:53

Hi

This may be your problem, ISDN access must be allowed to make extenal calls. If it is in default state 16/16/1/1/1/1, I would program as 8/8/7/7/7/7 (as I do here), giving the ISDN access to external lines. ISDN access needs to have the same link category of a no barring set.

Regards.
Enio Eltz Filho
ACFE OT R1
ACFE OXE R11/R10
ACFE OXO R10/R9

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