Microsoft CRM linked to R10 OXO with 6 agent ACD

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micheled
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Posts: 13
Joined: 22 Aug 2008 11:07
Location: Perth Western Australia

Microsoft CRM linked to R10 OXO with 6 agent ACD

Post by micheled » 20 Oct 2016 05:37

Hi Guys, have a issue where a client wants to link Microsoft CRM to his OXO with R10 software the OXO has the ACD pack with 6 agents and MLAA, it does not have CSTA or PC assistant licenses . I have looked through the Knowledge base and can only find reference to a workaround using ACD agents assistant which i am going to presume is the PC assistant option in Actis.
do any of the Alcatel Unleashed members know of a working solution and documentation or provide a link to a company that provides a interface

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