ACD OXO Agent Assistant can not make calls on Windows 7-10

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aurelian
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Joined: 28 Dec 2009 01:29

ACD OXO Agent Assistant can not make calls on Windows 7-10

Post by aurelian » 23 Oct 2017 04:37

Hello team!

We have an OXO Connect R2.1_037.001 with Call Center (ACD) licenses.
On the ALE business partner website I found only the application package ACD_10.2.0_10.100.01_XX_Alcatel.zip

The problem is that Agent Assistant can not make calls unless it is installed on Windows XP. On Windows 7 32-bit or Windows 10 64-bit, the call does not go away. The other functions seem to work.

The question is whether anything can be set in Windows 7-10 to be able to make outgoing calls from Agent Assistant?

Thanks

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fe80
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Location: Germany

Re: ACD OXO Agent Assistant can not make calls on Windows 7-10

Post by fe80 » 12 Jan 2018 03:28

Please try to change the following registry settings in your windows client:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319
"SystemDefaultTlsVersions"=dword:00000001

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aurelian
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Joined: 28 Dec 2009 01:29

Re: ACD OXO Agent Assistant can not make calls on Windows 7-10

Post by aurelian » 12 Jan 2018 08:26

Thank you very much for your answer!
I can not test right now, but I hope it works.

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