Problem to delete a guest extension number
-
- Member
- Posts: 27
- Joined: 06 Oct 2014 18:28
Problem to delete a guest extension number
Hi all,
I have some trauble to delete a guest extension number. I've tried to delete it every form I found in the documentacion but I haven't had succeeded.
I tried to delete it the normal way and nothing:
-Error:---------------------------------------+
| |
| CANCEL to close this window |
| |
| Processing Failure |
| OBJECT -1: ATTRIBUTE 0: Forbidden: busy room |
| |
+----------------------------------------------+
Forced delete:
+-FORCED DELETE: Users-------------------------------+
| |
| Node Number (reserved) : 1 |
| Directory Number : 11218 |
| |
+----------------------------------------------------+
+-Error:---------------------------------------+
| |
| CANCEL to close this window |
| |
| Processing Failure |
| OBJECT -1: ATTRIBUTE 0: Forbidden: busy room |
| |
+----------------------------------------------
Also use memory re-initialization, but nothing. I checked the state of the guest but is in check out state. There is no room link to this number also.
+-Review/Modify: Dynamic State User------------------------------------+
| |
| Node Number (reserved) : 1 |
| Directory Number : 11218 |
| Instance (reserved) : 1 |
| |
| Forward + No forward |
| Forward Directory Number : 11218 |
| Secondary Line Forward + No forward |
| Secondary Line Number Forward : 11218 |
| Do Not Disturb + False |
| Lock + False |
| Busy Camp-on + True |
| Overflow on associate + False |
| Overfl.busy to assoc.set + False |
| Associated Set No. : 11218 |
| Reset Charge Counter + False |
| Consistent with Identity + True |
| User Type + Customer |
| State of the set + In service |
| SIP Survivability Mode + None |
| Room Suite Type + No User Suite |
| User Hotel State + Checkout |
| |
+----------------------------------------------------------
this what it look in my numbering plan:
+-Review/Modify: Numbering Plan-------------------------------------------+
| |
| Node Number (reserved) : 1 |
| Instance (reserved) : 1 |
| Number : 11218 |
| |
| Prefix Meaning + Client Call |
| Domain Identifier : 0 |
| Information : 1123 |
| |
+-------------------------------------------------------------------------+
Hope someone can help or suggest me.
Thanks in advance.
I have some trauble to delete a guest extension number. I've tried to delete it every form I found in the documentacion but I haven't had succeeded.
I tried to delete it the normal way and nothing:
-Error:---------------------------------------+
| |
| CANCEL to close this window |
| |
| Processing Failure |
| OBJECT -1: ATTRIBUTE 0: Forbidden: busy room |
| |
+----------------------------------------------+
Forced delete:
+-FORCED DELETE: Users-------------------------------+
| |
| Node Number (reserved) : 1 |
| Directory Number : 11218 |
| |
+----------------------------------------------------+
+-Error:---------------------------------------+
| |
| CANCEL to close this window |
| |
| Processing Failure |
| OBJECT -1: ATTRIBUTE 0: Forbidden: busy room |
| |
+----------------------------------------------
Also use memory re-initialization, but nothing. I checked the state of the guest but is in check out state. There is no room link to this number also.
+-Review/Modify: Dynamic State User------------------------------------+
| |
| Node Number (reserved) : 1 |
| Directory Number : 11218 |
| Instance (reserved) : 1 |
| |
| Forward + No forward |
| Forward Directory Number : 11218 |
| Secondary Line Forward + No forward |
| Secondary Line Number Forward : 11218 |
| Do Not Disturb + False |
| Lock + False |
| Busy Camp-on + True |
| Overflow on associate + False |
| Overfl.busy to assoc.set + False |
| Associated Set No. : 11218 |
| Reset Charge Counter + False |
| Consistent with Identity + True |
| User Type + Customer |
| State of the set + In service |
| SIP Survivability Mode + None |
| Room Suite Type + No User Suite |
| User Hotel State + Checkout |
| |
+----------------------------------------------------------
this what it look in my numbering plan:
+-Review/Modify: Numbering Plan-------------------------------------------+
| |
| Node Number (reserved) : 1 |
| Instance (reserved) : 1 |
| Number : 11218 |
| |
| Prefix Meaning + Client Call |
| Domain Identifier : 0 |
| Information : 1123 |
| |
+-------------------------------------------------------------------------+
Hope someone can help or suggest me.
Thanks in advance.
Re: Problem to delete a guest extension number
just a suggestion...
maybe the room is marked as dirty?
regards...
maybe the room is marked as dirty?
regards...
--- back to basics... focus your eyes to the essential things... ---
-
- Member
- Posts: 27
- Joined: 06 Oct 2014 18:28
Re: Problem to delete a guest extension number
Thanks for your answer.
there is no room for this guest, I checked every static link a I did not find anything. is it posible to see if a guest number is dirty?
Thanks in advance
there is no room for this guest, I checked every static link a I did not find anything. is it posible to see if a guest number is dirty?
Thanks in advance
Re: Problem to delete a guest extension number
check the roomstatus with hotmenu.
regards...
regards...
--- back to basics... focus your eyes to the essential things... ---
-
- Member
- Posts: 27
- Joined: 06 Oct 2014 18:28
Re: Problem to delete a guest extension number
Thanks for your answer,
I checked all the information in hotmenu, and as I told you I don't have any link for that guest number.
Thanks in advance.
I checked all the information in hotmenu, and as I told you I don't have any link for that guest number.
Thanks in advance.
Re: Problem to delete a guest extension number
any other database-error? (is output of checkdb ok?)
regards...
regards...
--- back to basics... focus your eyes to the essential things... ---
Re: Problem to delete a guest extension number
so in hotmenu on option 1 option 3 guest number you see it as free?angelpalacin1981 wrote:Thanks for your answer,
I checked all the information in hotmenu, and as I told you I don't have any link for that guest number.
Thanks in advance.
in users is it definitely a guest number not a room?
as per previous suggestion do a cdmao and the checkdb
oh hang on is this a OXE or OXO issue?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
-
- Member
- Posts: 27
- Joined: 06 Oct 2014 18:28
Re: Problem to delete a guest extension number
Hello,
in hotmenu I can no see it. Put the guest numbet 11218
GUEST CHANGE
Room number :
Guest number :
Enter a guest number
.......................................
This is the configuration.
.......................................
Node Number (reserved) : 1 |
| Directory Number : 11218 |
| |
| Directory name : Prueba |
| Directory First Name : debe ser borrada |
| UTF-8 Directory Name : ------------------------------------------- |
| UTF-8 Directory First Name : ------------------------------------------- |
| Location Node : 1 |
| Shelf Address : 255 |
| Board Address : 255 |
| Equipment Address : 255 |
| Set Type + ANALOG |
| Entity Number : 1 |
| Set Function + Default |
| Profile Name : --------------- |
| Key Profiles + None |
| Domain Identifier : 0 |
| Language ID : 1 |
| |
| Secret Code : **** |
| Confirm : **** |
| |
| Associated Set No. : 11218 |
| Cost Center ID : 255 |
| Cost Center Name : ---------- |
| Charging COS + Justified |
| Public Network COS : 3 |
| External Forwarding COS : 255 |
| Tel.Facility Category Id : 0 |
| Connection COS : 0 |
| Hunt Group Dir No. : -------- |
| ACD Group Directory No. : -------- |
| Pickup Group Name : ---------------- |
| Reserved Time Slot + False |
| Voice Mail Dir.No. : -------- |
| Voice Mail Type + No Voice Mail |
| Paging Trunk Group : 255 |
| Paging Beeper : ---- |
| Tele-Marketing Agent + False
ISDN Teleservice + Phone |
| Hotel-Set Operation + Room |
| Use Type Of Dir. No. + Guest |
| Number Of Set Users : 1 |
| Multi-line station + NO |
| Dialed number masked + NO |
| Routing Table : 0 |
| Associated Videophone + False |
| VIP (Very Important Pers.) + False |
| Assistant Directory Number : 11218 |
| Calls Priority : 0 |
| PCBT Associated + NO |
| Urgent Call + NO
.................................................
I checked database a nothing:
(1)cpua> cdmao
/DHS3data/mao
(1)cpua> checkdb
Data base checking in progress ...
/...........ERROR 1006 : DPNSS Prefix Missing. No DPNSS prefix added.
........................../
(1)cpua>
Thank you for your replies.
Regards,
in hotmenu I can no see it. Put the guest numbet 11218
GUEST CHANGE
Room number :
Guest number :
Enter a guest number
.......................................
This is the configuration.
.......................................
Node Number (reserved) : 1 |
| Directory Number : 11218 |
| |
| Directory name : Prueba |
| Directory First Name : debe ser borrada |
| UTF-8 Directory Name : ------------------------------------------- |
| UTF-8 Directory First Name : ------------------------------------------- |
| Location Node : 1 |
| Shelf Address : 255 |
| Board Address : 255 |
| Equipment Address : 255 |
| Set Type + ANALOG |
| Entity Number : 1 |
| Set Function + Default |
| Profile Name : --------------- |
| Key Profiles + None |
| Domain Identifier : 0 |
| Language ID : 1 |
| |
| Secret Code : **** |
| Confirm : **** |
| |
| Associated Set No. : 11218 |
| Cost Center ID : 255 |
| Cost Center Name : ---------- |
| Charging COS + Justified |
| Public Network COS : 3 |
| External Forwarding COS : 255 |
| Tel.Facility Category Id : 0 |
| Connection COS : 0 |
| Hunt Group Dir No. : -------- |
| ACD Group Directory No. : -------- |
| Pickup Group Name : ---------------- |
| Reserved Time Slot + False |
| Voice Mail Dir.No. : -------- |
| Voice Mail Type + No Voice Mail |
| Paging Trunk Group : 255 |
| Paging Beeper : ---- |
| Tele-Marketing Agent + False
ISDN Teleservice + Phone |
| Hotel-Set Operation + Room |
| Use Type Of Dir. No. + Guest |
| Number Of Set Users : 1 |
| Multi-line station + NO |
| Dialed number masked + NO |
| Routing Table : 0 |
| Associated Videophone + False |
| VIP (Very Important Pers.) + False |
| Assistant Directory Number : 11218 |
| Calls Priority : 0 |
| PCBT Associated + NO |
| Urgent Call + NO
.................................................
I checked database a nothing:
(1)cpua> cdmao
/DHS3data/mao
(1)cpua> checkdb
Data base checking in progress ...
/...........ERROR 1006 : DPNSS Prefix Missing. No DPNSS prefix added.
........................../
(1)cpua>
Thank you for your replies.
Regards,
Re: Problem to delete a guest extension number
if you have remote access of sorts i am happy to have a look at it for you for a small fee
Seems very very strange
Seems very very strange
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
-
- Member
- Posts: 27
- Joined: 06 Oct 2014 18:28
Re: Problem to delete a guest extension number
Hello All,
Finally, Alcatel Technical Support erased the guest number. They used many commads as "cuser" in order to erase it and after that a reboot was required.
Thanks for everything, really appreciate your help.
Finally, Alcatel Technical Support erased the guest number. They used many commads as "cuser" in order to erase it and after that a reboot was required.
Thanks for everything, really appreciate your help.