Problem to delete a guest extension number

[angelpalacin1981]

Hi all,

I have some trauble to delete a guest extension number. I've tried to delete it every form I found in the documentacion but I haven't had succeeded.

I tried to delete it the normal way and nothing:
-Error:---------------------------------------+
| |
| CANCEL to close this window |
| |
| Processing Failure |
| OBJECT -1: ATTRIBUTE 0: Forbidden: busy room |
| |
+----------------------------------------------+

Forced delete:

+-FORCED DELETE: Users-------------------------------+
| |
| Node Number (reserved) : 1 |
| Directory Number : 11218 |
| |
+----------------------------------------------------+

+-Error:---------------------------------------+
| |
| CANCEL to close this window |
| |
| Processing Failure |
| OBJECT -1: ATTRIBUTE 0: Forbidden: busy room |
| |
+----------------------------------------------

Also use memory re-initialization, but nothing. I checked the state of the guest but is in check out state. There is no room link to this number also.

+-Review/Modify: Dynamic State User------------------------------------+
| |
| Node Number (reserved) : 1 |
| Directory Number : 11218 |
| Instance (reserved) : 1 |
| |
| Forward + No forward |
| Forward Directory Number : 11218 |
| Secondary Line Forward + No forward |
| Secondary Line Number Forward : 11218 |
| Do Not Disturb + False |
| Lock + False |
| Busy Camp-on + True |
| Overflow on associate + False |
| Overfl.busy to assoc.set + False |
| Associated Set No. : 11218 |
| Reset Charge Counter + False |
| Consistent with Identity + True |
| User Type + Customer |
| State of the set + In service |
| SIP Survivability Mode + None |
| Room Suite Type + No User Suite |
| User Hotel State + Checkout |
| |
+----------------------------------------------------------
this what it look in my numbering plan:
+-Review/Modify: Numbering Plan-------------------------------------------+
| |
| Node Number (reserved) : 1 |
| Instance (reserved) : 1 |
| Number : 11218 |
| |
| Prefix Meaning + Client Call |
| Domain Identifier : 0 |
| Information : 1123 |
| |
+-------------------------------------------------------------------------+

Hope someone can help or suggest me.

Thanks in advance.

[tgn]

just a suggestion...
maybe the room is marked as dirty?

regards...

[angelpalacin1981]

Thanks for your answer.

there is no room for this guest, I checked every static link a I did not find anything. is it posible to see if a guest number is dirty?

Thanks in advance

[tgn]

check the roomstatus with hotmenu.

regards...

[angelpalacin1981]

Thanks for your answer,

I checked all the information in hotmenu, and as I told you I don't have any link for that guest number.

Thanks in advance.

[tgn]

any other database-error? (is output of checkdb ok?)

regards...

[oldboy]

Thanks for your answer,

I checked all the information in hotmenu, and as I told you I don't have any link for that guest number.

Thanks in advance.

so in hotmenu on option 1 option 3 guest number you see it as free?

in users is it definitely a guest number not a room?

as per previous suggestion do a cdmao and the checkdb

oh hang on is this a OXE or OXO issue?

[angelpalacin1981]

Hello,
in hotmenu I can no see it. Put the guest numbet 11218

GUEST CHANGE


Room number :
Guest number :


Enter a guest number
.......................................


This is the configuration.
.......................................
Node Number (reserved) : 1 |
| Directory Number : 11218 |
| |
| Directory name : Prueba |
| Directory First Name : debe ser borrada |
| UTF-8 Directory Name : ------------------------------------------- |
| UTF-8 Directory First Name : ------------------------------------------- |
| Location Node : 1 |
| Shelf Address : 255 |
| Board Address : 255 |
| Equipment Address : 255 |
| Set Type + ANALOG |
| Entity Number : 1 |
| Set Function + Default |
| Profile Name : --------------- |
| Key Profiles + None |
| Domain Identifier : 0 |
| Language ID : 1 |
| |
| Secret Code : **** |
| Confirm : **** |
| |
| Associated Set No. : 11218 |
| Cost Center ID : 255 |
| Cost Center Name : ---------- |
| Charging COS + Justified |
| Public Network COS : 3 |
| External Forwarding COS : 255 |
| Tel.Facility Category Id : 0 |
| Connection COS : 0 |
| Hunt Group Dir No. : -------- |
| ACD Group Directory No. : -------- |
| Pickup Group Name : ---------------- |
| Reserved Time Slot + False |
| Voice Mail Dir.No. : -------- |
| Voice Mail Type + No Voice Mail |
| Paging Trunk Group : 255 |
| Paging Beeper : ---- |
| Tele-Marketing Agent + False
ISDN Teleservice + Phone |
| Hotel-Set Operation + Room |
| Use Type Of Dir. No. + Guest |
| Number Of Set Users : 1 |
| Multi-line station + NO |
| Dialed number masked + NO |
| Routing Table : 0 |
| Associated Videophone + False |
| VIP (Very Important Pers.) + False |
| Assistant Directory Number : 11218 |
| Calls Priority : 0 |
| PCBT Associated + NO |
| Urgent Call + NO
.................................................

I checked database a nothing:

(1)cpua> cdmao
/DHS3data/mao
(1)cpua> checkdb
Data base checking in progress ...
/...........ERROR 1006 : DPNSS Prefix Missing. No DPNSS prefix added.
........................../
(1)cpua>


Thank you for your replies.

Regards,

[oldboy]

if you have remote access of sorts i am happy to have a look at it for you for a small fee

Seems very very strange

[angelpalacin1981]

Hello All,

Finally, Alcatel Technical Support erased the guest number. They used many commads as "cuser" in order to erase it and after that a reboot was required.

Thanks for everything, really appreciate your help.