Capturing Outgoing Call information

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mcrosa01
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Joined: 13 Feb 2020 17:37

Capturing Outgoing Call information

Post by mcrosa01 »

Hi,

We recently had a Omni PCX Enterprise system installed.

Is it possible to produce a report of outgoing calls and which User/extension it originated from? I'm pretty new to these systems so direction to any documentation on this would be great. I've had a look through the OXE menus but can't seem to find what I'm looking for or if it is even possible.

Thanks

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alex
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Re: Capturing Outgoing Call information

Post by alex »

It's called SMDR or CDR. Check system documentation.
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

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