HARD RESET DESKTOP 8012 SIP

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sebhien
Member
Posts: 8
Joined: 15 Dec 2010 16:43

HARD RESET DESKTOP 8012 SIP

Post by sebhien »

Hi, One of my client has a lock a 8012 set on OXO R10 , he no longer knows the password, and impossible to unlock with the OK button . So I connect my set locked on another OXO and despite reset Data and Hard job , it is always locked. I find Myen to return to the post with a key combination * # at boot time job , but I have no constructor password. Have a vosu ideas ?
Thanks for your answers.
sebhien
Member
Posts: 8
Joined: 15 Dec 2010 16:43

Re: HARD RESET DESKTOP 8012 SIP

Post by sebhien »

I responds to my question. You simply connect the 8012 to a post without OXO configuration, and the post code take as the default code SIP users (if release <10) 151515.
sebhien
Member
Posts: 8
Joined: 15 Dec 2010 16:43

Re: HARD RESET DESKTOP 8012 SIP

Post by sebhien »

The password master of 8012 Alcatel-lucent is ( when you want to enter in the desktop configuration in tiping *# in boot mode ) is *8000#.
morio
Member
Posts: 130
Joined: 02 Nov 2011 08:38

Re: HARD RESET DESKTOP 8012 SIP

Post by morio »

hi,
*8000# dose not work. i can enter the main menu of the phone but there is no option to factory reset the phone. can some one post some captures if possible on how to reset a 8012 phone.

regards
morio
vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
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Joined: 23 Sep 2004 06:47
Location: Russia

Re: HARD RESET DESKTOP 8012 SIP

Post by vad »

From system doc

To perform the reset to factory on a set:
1. Restart the set
2. During set initialization (steps 2/5 to 5/5) , press the *, then # keys
The message Password: is displayed on screen
3. Enter the administrator password required for the reset to factory
The default administrator password is *8000#.
The message Reset to factory is displayed on screen
4. Press OK to validate the reset to factory, or press C to cancel the reset
A confirmation message is displayed on screen
5. Press OK to confirm the reset to factory
The set restarts immediately and the reset to factory is performed
morio
Member
Posts: 130
Joined: 02 Nov 2011 08:38

Re: HARD RESET DESKTOP 8012 SIP

Post by morio »

Hi Vad thanks for the reply. when i enter *# i cant type in *8000# as it will not accept it, but its accepts 000000 as its admin password and i can enter the settings menu. the settings menu when i scroll it trough it looks just line a 4018 menu.
there is no option for ''factory reset' and yes it is a alcatel lucent 8012 sip phone set.
maybe is i attach a clip i will be more easier to get a picture of what i am facing?

regards
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