Broken SATA connector on 8039 & 40K AOM

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matthew
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Joined: 13 Dec 2009 07:36
Location: Australia

Broken SATA connector on 8039 & 40K AOM

Post by matthew » 21 Oct 2015 23:14

A customer has managed to snap the male sata connector off each device by picking up the phone to clean underneath and the short cable pulling laterally. I've had a break from Alcatel for a while, and I have to say, the 8 series phones seem like a step backwards as the AOMs aren't physically attached and this can happen. Are the two items now trashed, or is there a part that can be used to replace the connector?

E32
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Joined: 02 Nov 2015 04:11

Re: Broken SATA connector on 8039 & 40K AOM

Post by E32 » 02 Nov 2015 06:12

We've had this problem at one of our customers as well. They supply magnets now to stick the AOMs to the set. But still looks quite bad compared to the 40x8s. Afaik you'll have to get the whole device replaced.

rusi_costa
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Joined: 30 Aug 2015 07:47

Re: Broken SATA connector on 8039 & 40K AOM

Post by rusi_costa » 07 Nov 2015 14:18

We have a same customer in sydney. Need to escale to alcatel now for a new replacement since it is a bad designed.


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rusintha
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Re: Broken SATA connector on 8039 & 40K AOM

Post by rusintha » 07 Nov 2015 14:25

We have a same customer in sydney. Since new AOM Connector and attachment seems bad design and more complains will escalate to alcatel for a new replacement soon. 8)
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Melan

Ralonso
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Joined: 16 Jun 2008 10:17

Re: Broken SATA connector on 8039 & 40K AOM

Post by Ralonso » 16 Nov 2015 05:18

We have the same problem, the cable connector is broken very easily.

Someone knows what cable works with these modules, it is apparently a normal SATA cable, but we have bought several of these cables and the module will not finish booting with this.

Regards.
ACSE Corporate R9

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