Turn off Identity secrecy on 4028 handset - Help

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DB_dbdb
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Turn off Identity secrecy on 4028 handset - Help

Post by DB_dbdb » 10 May 2019 11:11

Hello,

We have about 1500 handsets the majority of which are the 4028 model.
We have OmniVista 8770.

My problem is I have 3 users who when they dial 9 for an outside line they get a message on the screen saying "Identity secrecy" and then their number is withheld from whoever they call.

Can someone please tell me how I turn this off?
Is it through OmniVista 8770 or do I need to type in some key combination on their handset?

I've looked all over OmniVista 8770 and can't locate how to turn off this feature.

Thanks, David

vad
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Re: Turn off Identity secrecy on 4028 handset - Help

Post by vad » 15 May 2019 05:07

Dial prefix - External Feature/ Secret Identity.

DB_dbdb
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Re: Turn off Identity secrecy on 4028 handset - Help

Post by DB_dbdb » 16 May 2019 07:59

Hi

I'm not 100% sure how I get into Dial prefix. I can't find that section in the OmniVista 8770 software.

Thanks, David

vad
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Re: Turn off Identity secrecy on 4028 handset - Help

Post by vad » 17 May 2019 00:05

You can create (in Translator/ Prefix plan) this prefix.

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Krusty65
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Re: Turn off Identity secrecy on 4028 handset - Help

Post by Krusty65 » 17 May 2019 05:40

In Omnivista go to Users/Dynamic state user/Consistant with Identity
This should be ticked for the 'Identity Secret' to be OFF (i.e for them to show there number)
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