how to create call types

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ramel
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Posts: 1
Joined: 21 Feb 2021 22:43

how to create call types

Post by ramel »

im new to alcatel oxe wbm, i want to know how to create CALL TYPE. example given call agent 1 received call regarding technical support, after call agent 1 will assign the accepted call to the technical support (call type). hoping somebody would guide me to my concern.
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