Hi,
I'm trying to boot up a new 7750, keep getting error message -
A:icc-11-0:ICC:iccKillUnrespPeers Id 1338, Seq 2,
Sock 1, Unicast, Ptr 0x1334a7d8: Socket SYNC Failed unicast transaction. Slot 1
2, Mda 0
A:icc-11-0:ICC:iccKillUnrespPeers Marking slot 12
mda 0 as FAILED
can anyone help?!
Thanks
7750 keeps rebooting
Re: 7750 keeps rebooting
ICC is Inter Card Communication. It runs over the fabric between the active CPM and all other cards. If the active CPM fails to communicate with a card, it tells it to reload.
In terms of troubleshooting this, try re-seating the card being marked as failed, if that doesn't work, try re-seating the active SF/CPM. Try the card in a different slot. I assume you have other IOM/IMMs in the same chassis that are OK.
Your linecard may need replacing if none of that works.
In terms of troubleshooting this, try re-seating the card being marked as failed, if that doesn't work, try re-seating the active SF/CPM. Try the card in a different slot. I assume you have other IOM/IMMs in the same chassis that are OK.
Your linecard may need replacing if none of that works.
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thekotaksampah
- Member
- Posts: 100
- Joined: 06 Jan 2014 20:04
Re: 7750 keeps rebooting
mivens wrote:ICC is Inter Card Communication. It runs over the fabric between the active CPM and all other cards. If the active CPM fails to communicate with a card, it tells it to reload.
In terms of troubleshooting this, try re-seating the card being marked as failed, if that doesn't work, try re-seating the active SF/CPM. Try the card in a different slot. I assume you have other IOM/IMMs in the same chassis that are OK.
Your linecard may need replacing if none of that works.
In my experience related this case, I have to replace the card being marked as failed. before I replace the card, I take 2 TS file then inform alu to check related issue. And how about re-seating SF/CPM? is it mean switch over to standby SF/CPM? Let me know the step mivens.
Thanks
Technical Blog: ngoprek.achyarnurandi.id
Re: 7750 keeps rebooting
"Re-seating" means removing then re-inserting. If you have other working IOM/IMMs in this chassis then it's less likely to be a problem with the CPM.
If you want help from Alcatel technical support, then they usually want two technical support files taken at least 10 mins apart.
Suggested steps if you're getting help from Alcatel:
1) Take tech-support file
2) Move card marked as failed to a different slot
3) Take second tech-support file after 10 mins and open Alcatel Assistance Request, attaching the two files.
Depending on what other hardware you have in the chassis, they may or may not suggest re-seating the CPM, a CPM switchover etc. Most likely your linecard is faulty and needs replacing.
If you want help from Alcatel technical support, then they usually want two technical support files taken at least 10 mins apart.
Suggested steps if you're getting help from Alcatel:
1) Take tech-support file
2) Move card marked as failed to a different slot
3) Take second tech-support file after 10 mins and open Alcatel Assistance Request, attaching the two files.
Depending on what other hardware you have in the chassis, they may or may not suggest re-seating the CPM, a CPM switchover etc. Most likely your linecard is faulty and needs replacing.
Re: 7750 keeps rebooting
Hi,
I've same problem on a IOM:
the card works 'ntil the messages: "Initializing VMM" and "Switching serial output to sync mode... done".
After, I've this error message: "032 s 01/01/70 00:00:29.806: SLOT A asked us to crash dump then reboot". And card reboot...
Could anyone help me, pls?
Could anyone suggest me a test that I will perform on the board?
Thx
I've same problem on a IOM:
the card works 'ntil the messages: "Initializing VMM" and "Switching serial output to sync mode... done".
After, I've this error message: "032 s 01/01/70 00:00:29.806: SLOT A asked us to crash dump then reboot". And card reboot...
Could anyone help me, pls?
Could anyone suggest me a test that I will perform on the board?
Thx
