IP Desktop Softphone crashing on Win10 VM

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Jens
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Joined: 04 Nov 2020 04:52

IP Desktop Softphone crashing on Win10 VM

Post by Jens »

Hello,

as soon a the softphone is getting a call and the sound rings, the application crashes.

These 2 Errors are in the Eventlog:

Application: MyNOEPhoneIPDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at <Module>.AudioDevicesDetection.updateAudioDevice(Void*, Void*)
at <Module>.AudioConf.updateAudioConf(AudioConf*)
at <Module>.CPhoneDlgDlg.WindowProc(CPhoneDlgDlg*, UInt32, UInt32, Int32)
at <Module>._wWinMainCRTStartup()

and

Name der fehlerhaften Anwendung: MyNOEPhoneIPDesktop.exe, Version: 11.4.0.0, Zeitstempel: 0x5e4c0b27
Name des fehlerhaften Moduls: AudioDevicesDetection.dll, Version: 11.4.0.0, Zeitstempel: 0x5e4c0b1a
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00002677
ID des fehlerhaften Prozesses: 0x27dc
Startzeit der fehlerhaften Anwendung: 0x01d6b28f3ecf8b5b
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Alcatel-Lucent Enterprise\IP Desktop Softphone\MyNOEPhoneIPDesktop.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Alcatel-Lucent Enterprise\IP Desktop Softphone\AudioDevicesDetection.dll
Berichtskennung: f0826310-546d-43a1-9ce9-5493e8c05286
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:


Does anybody have a solution for the Softphone on a Virtual Maschine with Win10 1809

Regards
Jens
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frank
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Re: IP Desktop Softphone crashing on Win10 VM

Post by frank »

Can you try with latest version Release 11.5.1 released on 5 October 2020 ?
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Jens
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Re: IP Desktop Softphone crashing on Win10 VM

Post by Jens »

frank wrote: 05 Nov 2020 11:21 Can you try with latest version Release 11.5.1 released on 5 October 2020 ?
I would love to, but i can't find the Download
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frank
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Re: IP Desktop Softphone crashing on Win10 VM

Post by frank »

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matts1901
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Re: IP Desktop Softphone crashing on Win10 VM

Post by matts1901 »

Was there a resolution to this issue? I am experiencing the same audiodevicesdetection.dll error, but in my case the Softphone crashes before it ever communicates with the PBX, it doesn't get past the splash screen. This was the case on 11.5.11, and it is also the case on 11.5.2. I have updated to .net framework 4.8 in the hope that it helped, but sadly it doesn't.
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frank
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Re: IP Desktop Softphone crashing on Win10 VM

Post by frank »

No. I would suggest to open a ticket with ALE.
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