IP Desktop Softphone
IP Desktop Softphone
Hello,
I just switch from desktop phones to ip softphones for windows Version 8068 (11.0.95.0).
Phonecentral is Alcatel OmniPCX small with Firmware from mid 2017.
I use it on physikal pc's and virtual pc's. On both it keeps crashing about every 1 to 2 days
on each pc.
Not during the call. Only if I dial a new number or wanna get a conected call. Although having the
windows calculator on and try to call... on the virtual machines it beginns to stutter. When the Softphone
crashes, it makes some short crackling noise - then die.
Are there konown issues in this constelation? Are there other free softphone availible who do their job better?
I just switch from desktop phones to ip softphones for windows Version 8068 (11.0.95.0).
Phonecentral is Alcatel OmniPCX small with Firmware from mid 2017.
I use it on physikal pc's and virtual pc's. On both it keeps crashing about every 1 to 2 days
on each pc.
Not during the call. Only if I dial a new number or wanna get a conected call. Although having the
windows calculator on and try to call... on the virtual machines it beginns to stutter. When the Softphone
crashes, it makes some short crackling noise - then die.
Are there konown issues in this constelation? Are there other free softphone availible who do their job better?
- cavagnaro
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Re: IP Desktop Softphone
Hi
What is the error message? Can you post a screenshot of your current phone?
Sounds like you have an OXO. It is more likely to be a Windows issue rather than software one.
Unless you are using sip phones you are attached to use only Alcatel ones.
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What is the error message? Can you post a screenshot of your current phone?
Sounds like you have an OXO. It is more likely to be a Windows issue rather than software one.
Unless you are using sip phones you are attached to use only Alcatel ones.
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Re: IP Desktop Softphone
First, sorry for the late delay, things here are very rough.
Attached File of the softphone.
I can't find any logs. Not sure if the softphone is possible to write some log files?
Attached File of the softphone.
I can't find any logs. Not sure if the softphone is possible to write some log files?
You do not have the required permissions to view the files attached to this post.
Re: IP Desktop Softphone
I don't know about the newer version, ours is 3.0.0.1 (sort of suprised it still runs after 10 years), but i find this logg file to be helpful when debugging
"C:\Program Files (x86)\Alcatel\IpDesktopSoftPhone\trace_pcmm.txt"
"C:\Program Files (x86)\Alcatel\IpDesktopSoftPhone\trace_pcmm.txt"
The idiot who somewhat could.
Re: IP Desktop Softphone
Sad, that in the newest version there is no trace_pcmm.txt and for my suprise that this software is over 10 years old
- cavagnaro
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Re: IP Desktop Softphone
I remember you had to enable then in the config log, will give it a look
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
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- cavagnaro
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Re: IP Desktop Softphone
Yes, check the log4net file at installation folder, the path where logs are stored to is in there
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Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
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- cavagnaro
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Re: IP Desktop Softphone
Also give a look at pcmm.cfg
Not sure which sort of logs you want
Enviado de meu E6633 usando Tapatalk
Not sure which sort of logs you want
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
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Certified Genesys CIV 8.5
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Re: IP Desktop Softphone
Can someone send me plz the newest version of the IP Phone, I can't find it on the net?!
In the software it is stated at
http://www.myproserv.com/updatesoftphon ... pSoftPhone
But I don't can create an account.
PM me if you want.
In the software it is stated at
http://www.myproserv.com/updatesoftphon ... pSoftPhone
But I don't can create an account.
PM me if you want.
- cavagnaro
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Re: IP Desktop Softphone
Post a screenshot of the error itself.
You can download new version from Alcatel Business partner portal
You need to be a BP of course
Enviado de meu E6633 usando Tapatalk
You can download new version from Alcatel Business partner portal
You need to be a BP of course
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer