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IP Touch 4038 - Number Pad Opens New line While on Call

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ITTECH95
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IP Touch 4038 - Number Pad Opens New line While on Call

Post by ITTECH95 » 09 Aug 2017 14:23

Hello,

Have an issue on all of our phones on our OmniVista 4760. When someone receives an incoming call, and tries to use the number-pad to get through automated prompts, the phone immediately opens a new line, and places the call on hold, so they are unable to ever get through the required prompts. This occurs on incoming calls only, and does not affect outgoing calls. I tested this on multiple sets and they all seem to behave the same way. Is there some setting, or button I am missing to enable the keypad during an incoming call?

Thank you,

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cavagnaro
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Re: IP Touch 4038 - Number Pad Opens New line While on Call

Post by cavagnaro » 09 Aug 2017 15:34

Ermmmm, press the dtmf button first


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ITTECH95
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Re: IP Touch 4038 - Number Pad Opens New line While on Call

Post by ITTECH95 » 09 Aug 2017 16:15

Thank you! That did it, would not have guessed that. I just started recently in my companies IT department, and there is not a whole lot of documentation on the Alcatel Omni Vista system we have here, and I only usually do the basic setup of new users, sets, etc, and troubleshoot where I can. I appreciate the quick response and the help!

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cavagnaro
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Re: IP Touch 4038 - Number Pad Opens New line While on Call

Post by cavagnaro » 11 Aug 2017 09:37

Omnivista is just the management system. You have an Alcatel Omnipcx enterprise or OXE

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