Is it possible that configuration?:
Incoming call: Pilot->Queue->PG-> Free Agent
if no free agents: Pilot->Busy Signal or Pilot->Queue->Busy Signal
busy when no free agents
- cavagnaro
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Re: busy when no free agents
Change the tone at the pilot?
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Re: busy when no free agents
Hi,
Check the parameter "Dissuasion Busy Tone On DDI" on the pilot attributes
Regards
Check the parameter "Dissuasion Busy Tone On DDI" on the pilot attributes
Regards
Re: busy when no free agents
I have enabled this option and receive busy signal only when no agent logged in or when all agents have withdrawal status, but no when all agents are busy (have calls)Check the parameter "Dissuasion Busy Tone On DDI" on the pilot attributes
Re: busy when no free agents
Hi,
Thats normal if you have on the queue the max waiting time > 0. You need to set the queue max waiting time to zero.
Regards
Thats normal if you have on the queue the max waiting time > 0. You need to set the queue max waiting time to zero.
Regards
- cavagnaro
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Re: busy when no free agents
Or change the waiting guide to the busy guide
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Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
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Genesys Developer
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Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
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Re: busy when no free agents
With my solution, external user will not pay to ear the busy ton. This is a major difference.
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