Invalid Call ID on Pilot

[oliveira_Arthur]

Hi,

I have an error when call is started from monitored device.
Example:

Pilot 25100
Agent 2500
Agent 2600
Device Set 3504

When Device set call the pilot, we have:
Call ID 10 to 3504 - > 25100
Call ID 11 to 3504 -> 25100 - > 2500
Call ID 10 to 25100 -> 2500

My Agent App on 2500 get Call ID 11 but when I answer the call, OXE return Invalid Conn ID. When I get Call 10, answer is ok.

Why OXE send to Agent Call ID 11?

The workaround is diferent when I stop to Monitoring 3504 Device. When it call to pilot, Only one Call ID is created and answer works fine.

[sadim]

Hi,

This invalid call id is seen on oxe, tsapi ...
What are the versions (oxe, tsapi,..)
The call was done using virtual hybrid link ?

Regards
Sadim

[oliveira_Arthur]

I found erros on my csta code. When call is delivered by virtual trino, the csta server on oxe trigger 3 messages. 2 for delivered and one redirecting. I got the wrong decide id, In this case set number.