8770 ticket retrieve

This application replaces the OmniVista 4760
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mgsox
Member
Posts: 186
Joined: 31 Aug 2007 05:14

8770 ticket retrieve

Post by mgsox » 18 Dec 2014 07:55

hi all i have installed 8770 r2, when i sycrinize it with oxe i only get the last 3 days of ticket. oxe has 60 days but i cannot retieve them. doese any one know where can i increase the days of ticket retrieval?

thanks for your help

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Zero
Member
Posts: 154
Joined: 26 May 2010 04:28

Re: 8770 ticket retrieve

Post by Zero » 18 Dec 2014 21:08

Hi mgsox,

In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization


Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.



Regards,
Zero

dualcom
Member
Posts: 8
Joined: 29 Jul 2008 12:18

Re: 8770 ticket retrieve

Post by dualcom » 11 Dec 2017 08:54

Zero wrote:
18 Dec 2014 21:08
Hi mgsox,

In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization


Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.



Regards,
Zero
Thanks Zero, very good information

doublezero
Member
Posts: 37
Joined: 12 Apr 2012 09:39

Re: 8770 ticket retrieve

Post by doublezero » 12 Dec 2017 06:51

Thank you for that info

Gesendet von meinem A0001 mit Tapatalk

ACFE OXE R11.1 | ACSE OpenTouch R2.0 | ACSE 8770 R2.5

morio
Member
Posts: 105
Joined: 02 Nov 2011 08:38

Re: 8770 ticket retrieve

Post by morio » 23 Jan 2018 02:42

Zero wrote:
18 Dec 2014 21:08
Hi mgsox,

In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization


Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.



Regards,
Zero

hi zero,
thanks for your very useful information. ever since i got this i am modifying all my clients. one other small thing,, is there any way to disable the ''purge'' on accounting tickets. because i dont want to lose any tickets which is been loaded in the 8770 server.
any useful info will be great...

thanks in advace
morio

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