hi all i have installed 8770 r2, when i sycrinize it with oxe i only get the last 3 days of ticket. oxe has 60 days but i cannot retieve them. doese any one know where can i increase the days of ticket retrieval?
thanks for your help
8770 ticket retrieve
Re: 8770 ticket retrieve
Hi mgsox,
In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization
Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.
Regards,
Zero
In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization
Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.
Regards,
Zero
Re: 8770 ticket retrieve
Thanks Zero, very good informationZero wrote: ↑18 Dec 2014 21:08 Hi mgsox,
In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization
Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.
Regards,
Zero
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Re: 8770 ticket retrieve
Thank you for that info
Gesendet von meinem A0001 mit Tapatalk
Gesendet von meinem A0001 mit Tapatalk
ACFE OXE R11.1 | ACSE OpenTouch R2.0 | ACSE 8770 R2.5
Re: 8770 ticket retrieve
Zero wrote: ↑18 Dec 2014 21:08 Hi mgsox,
In your case, please follow the steps below:
1. Login to your OmniVista8770
2. Go to the registered node under Network\Configuration\nmc\Network\Subnetwork\[node]
3. Remove the indicated ‘Last polled accounting file’ in Data Collection tab
4. Then, apply changes by clicking the green-check button
5. After, remove the ACCOUNT.LIS under \\8770\data\loader\networknumber=0\subnetworknodenumber=1\
6. Afterwards, execute ‘DirManag.exe’ under \\8770\bin\
7. Click ‘Connect’ and login as “cn=directory manager” (password= password set during the installation; e.g. AdminNmc)
8. After, click OK button
9. Locate “daysfirstsynchro” parameter by expanding o=nmc\OmniVista 8770\Servers\SyncLdapPbx\
10. Modify default value of “daysfirstsynchro=2” to “daysfirstsynchro=360”
11. After, go to File\Save and wait for the ‘Successful’ notification message then click OK button
12. Then, go back to OmniVista 8770 and perform a manual synchronization
Note: For your future installations, set first the “daysfirstsynchro” to 360 prior on performing the initial synchronization.
Regards,
Zero
hi zero,
thanks for your very useful information. ever since i got this i am modifying all my clients. one other small thing,, is there any way to disable the ''purge'' on accounting tickets. because i dont want to lose any tickets which is been loaded in the 8770 server.
any useful info will be great...
thanks in advace
morio