Duration Mismatch

[seetharam r]

Hi all ,

Service Provider duration and 8770 Duration report is Mismatching.

EXAMPLE: MONTHLY Call Duration REPORT By service provider is 2000hrs but in NMS Call Duration report it is showing 2100hrs.

Please help me to resolve this issue.....,

[rolfo333]

Depends on the settings of the report. Are there any calls included which did not go over this provider?

[vad]

Request from provider detailed billing report for one month and compare:
- may be in your report exist some direction/ calls type absent in provider report
- may be provider use another rules for traffic calculation (f.e. first 10 sec not calculated)
- if you use analogue line - duration will be different (provider know real duration, PBX start conversation timer after time-out after last dialled digit)

[seetharam r]

thanks VAD & ROFO
I will check thoroughly and update the status.

[jrespana]

Keep in mind that OmniVista 8770 does not allows duration round up, I have a lot of this issues because our carriers users duration round up in their reports and OmniVista 8770 only allows to show in reports exact call duration.