FaultManager issue 8770

[link]

Hello,
There was a similar problem after installing 8770 (3.2.08.09) on Windows 2008 R2 SP1 Eng.

Log from Windows OS:

Log Name: Application
Source: Application Error
Date: 26.01.2018 13:20:24
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ХХХХХХ
Description:
Faulting application name: FaultManager.exe, version: 0.0.0.0, time stamp: 0x5a151312
Faulting module name: sqlquery.dll, version: 0.0.0.0, time stamp: 0x5a150e06
Exception code: 0xc0000005
Fault offset: 0x00006147
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Log FaultManager:

[26.01.2018 13:20:24] 9496 FaultManager: AlarmBackupThread::run; bAlarmStored status: true
[26.01.2018 13:20:24] 9496 FaultManager: FaultManager::popAlarm : The following alarm is pop'ed
[26.01.2018 13:20:24] 9496 FaultManager: A4400 EVENT from PBX issued 2018-01-26 13:20:00 : #817 active OSI[EvType=1,Sev=-1,ProbCause=0] AddInfo[2 0 #-1 1]
[26.01.2018 13:20:24] 9496 FaultManager: A4400 EVENT from PBX issued 2018-01-26 13:20:00 : #817 active OSI[EvType=1,Sev=-1,ProbCause=0] AddInfo[2 0 #-1 1]
[26.01.2018 13:20:24] 9496 FaultManager: AlarmBackupThread::run; bAlarmStored status: true; pop success
[26.01.2018 13:20:24] 9496 FaultManager: A4400 EVENT from PBX issued 2018-01-26 13:20:00 : #817 active OSI[EvType=1,Sev=-1,ProbCause=0] AddInfo[2 0 #-1 1]
[26.01.2018 13:20:24] 9496 FaultManager: Warning: Problem when inserting alarm 817 in the base
[26.01.2018 13:20:24] 9496 FaultManager: Warning: AlarmBackupThread::run : Alarm insertion failed

The problem manifests itself chaotically, there is no pattern.
I ask you to suggest how to proceed and how to solve this problem.
Thank you.

[frank]

I'm no expert in the 8770. I'd suggest to open a ticket with ALE.. and keep us up to date with the solution. Unless if someone else has one..

[tgn]

is „symantec endpoint protection“ or something like this installed?

regards...

[link]

The customer is using McAfee. Is it can be problem of this?

[tgn]

sure it can. we had some problems with symantec last time, because it is not only a virus scanner. it has a module for network protocol inspection too.
also we had some problems in 3.1.08. the faultmanager was crashing somtimes. there it was solved with patch X.

regards...

[link]

what version of the patch was used in your case?

[tgn]

also we had some problems in 3.1.08. the faultmanager was crashing somtimes. there it was solved with patch X.

regards...