Hello,
There was a similar problem after installing 8770 (3.2.08.09) on Windows 2008 R2 SP1 Eng.
Log from Windows OS:
Log Name: Application
Source: Application Error
Date: 26.01.2018 13:20:24
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ХХХХХХ
Description:
Faulting application name: FaultManager.exe, version: 0.0.0.0, time stamp: 0x5a151312
Faulting module name: sqlquery.dll, version: 0.0.0.0, time stamp: 0x5a150e06
Exception code: 0xc0000005
Fault offset: 0x00006147
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Log FaultManager:
[26.01.2018 13:20:24] 9496 FaultManager: AlarmBackupThread::run; bAlarmStored status: true
[26.01.2018 13:20:24] 9496 FaultManager: FaultManager::popAlarm : The following alarm is pop'ed
[26.01.2018 13:20:24] 9496 FaultManager: A4400 EVENT from PBX issued 2018-01-26 13:20:00 : #817 active OSI[EvType=1,Sev=-1,ProbCause=0] AddInfo[2 0 #-1 1]
[26.01.2018 13:20:24] 9496 FaultManager: A4400 EVENT from PBX issued 2018-01-26 13:20:00 : #817 active OSI[EvType=1,Sev=-1,ProbCause=0] AddInfo[2 0 #-1 1]
[26.01.2018 13:20:24] 9496 FaultManager: AlarmBackupThread::run; bAlarmStored status: true; pop success
[26.01.2018 13:20:24] 9496 FaultManager: A4400 EVENT from PBX issued 2018-01-26 13:20:00 : #817 active OSI[EvType=1,Sev=-1,ProbCause=0] AddInfo[2 0 #-1 1]
[26.01.2018 13:20:24] 9496 FaultManager: Warning: Problem when inserting alarm 817 in the base
[26.01.2018 13:20:24] 9496 FaultManager: Warning: AlarmBackupThread::run : Alarm insertion failed
The problem manifests itself chaotically, there is no pattern.
I ask you to suggest how to proceed and how to solve this problem.
Thank you.
FaultManager issue 8770
- frank
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Re: FaultManager issue 8770
I'm no expert in the 8770. I'd suggest to open a ticket with ALE.. and keep us up to date with the solution. Unless if someone else has one..
Code Free Or Die
Re: FaultManager issue 8770
is „symantec endpoint protection“ or something like this installed?
regards...
regards...
--- back to basics... focus your eyes to the essential things... ---
Re: FaultManager issue 8770
The customer is using McAfee. Is it can be problem of this?
Re: FaultManager issue 8770
sure it can. we had some problems with symantec last time, because it is not only a virus scanner. it has a module for network protocol inspection too.
also we had some problems in 3.1.08. the faultmanager was crashing somtimes. there it was solved with patch X.
regards...
also we had some problems in 3.1.08. the faultmanager was crashing somtimes. there it was solved with patch X.
regards...
--- back to basics... focus your eyes to the essential things... ---
Re: FaultManager issue 8770
what version of the patch was used in your case?
Re: FaultManager issue 8770
tgn wrote: also we had some problems in 3.1.08. the faultmanager was crashing somtimes. there it was solved with patch X.
regards...
--- back to basics... focus your eyes to the essential things... ---