De-allocate an extension number

Sysadmin2317 · Post by **Sysadmin2317** » 03 May 2018 06:39

Hi,

We have one problem phone (Alcatel 4028) which we cannot log out off. Normally we would hit *79 to log out so we can swap extensions.

Currently when we hit *79 and enter the secret code, I get "feature rejected".

Is there a way I can do this in the 8770 console?

Thanks,

Post by **cavagnaro** » 03 May 2018 20:32

Check if his phone category allows him to do that.
Also, your PBX is not 8770, that is just the management system.
You maybe have an OXE or OXO

Enviado de meu E6633 usando o Tapatalk

alexeik · Post by **alexeik** » 04 May 2018 10:11

delete the mac-address in tsc ip user under users.

alex · Post by **alex** » 05 May 2018 16:15

alexeik wrote: ↑04 May 2018 10:11 delete the mac-address in tsc ip user under users.

Quite a radical solution.
OP seems just want to log out from a hunting group or from an ACD group.
To Sysadmin2317: From where you want to log off that user?

alexeik · Post by **alexeik** » 07 May 2018 04:31

he wrote he want to swap extensions, so i thought *79 is set in/out of service

Alcatel Unleashed

De-allocate an extension number

De-allocate an extension number

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Re: De-allocate an extension number

Re: De-allocate an extension number