Hi,
We have one problem phone (Alcatel 4028) which we cannot log out off. Normally we would hit *79 to log out so we can swap extensions.
Currently when we hit *79 and enter the secret code, I get "feature rejected".
Is there a way I can do this in the 8770 console?
Thanks,
De-allocate an extension number
- cavagnaro
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Re: De-allocate an extension number
Check if his phone category allows him to do that.
Also, your PBX is not 8770, that is just the management system.
You maybe have an OXE or OXO
Enviado de meu E6633 usando o Tapatalk
Also, your PBX is not 8770, that is just the management system.
You maybe have an OXE or OXO
Enviado de meu E6633 usando o Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: De-allocate an extension number
delete the mac-address in tsc ip user under users.
Re: De-allocate an extension number
Quite a radical solution.
OP seems just want to log out from a hunting group or from an ACD group.
To Sysadmin2317: From where you want to log off that user?
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.
Re: De-allocate an extension number
he wrote he want to swap extensions, so i thought *79 is set in/out of service