OT Backup Error

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JustinCCI
Member
Posts: 1
Joined: 15 Apr 2020 11:16

OT Backup Error

Post by JustinCCI »

Hello,

When trying to run a backup, I get the following:

[root@ot otuser]# otbr.sh backup host
--- Check free space ---
Amount of free space sufficient for the estimated size
A backup on local disk is not safe, please configure a remote destination instead (ot-config.sh --storage)
Do you still want to continue (we will select automatically Y in 10 seconds)? (Y)es/(N)o [Y]: Y

==================================================================================================================================================
Launch /opt/Alcatel-Lucent/serviceability/bics_applications/bin/saveData --log=/logs/backup/otbr-backup.log host at Wed Apr 15 11:18:58 EDT 2020
==================================================================================================================================================
--- The type of backup operation is LOCAL ---
--- The backup operation will started in 1 seconds ---
Check partitions
Saving host in /var/backup/bics/save/datasave/host/20200415111903
Call bru_start backup full
Single Mode detected
OTMS PACKAGE
The user must be root
Error in bru_start: unknown error 3
Failed, read log in /opt/Alcatel-Lucent/logs/backup.
Removing /var/backup/bics/save/datasave/host/20200415111903
=====================================================================================================================================================================
Terminated /opt/Alcatel-Lucent/serviceability/bics_applications/bin/saveData --log=/logs/backup/otbr-backup.log host at Wed Apr 15 11:19:03 EDT 2020 with result=3
=====================================================================================================================================================================
3 @@@ ERROR @@@ Failed, incompatible version [FAILED]

Todays contents in bru_start.log is the following:

Starting Backup on Wed Apr 15 00:02:02 EDT 2020 on ot
########################################################################
check backup size ....................
########################################################################
End Backup on Wed Apr 15 00:02:33 EDT 2020
########################################################################
OTMS PACKAGE
OTMS PACKAGE
########################################################################
Starting Backup on Wed Apr 15 08:00:02 EDT 2020 on ot
########################################################################
check backup size ....................
########################################################################
End Backup on Wed Apr 15 08:00:34 EDT 2020
########################################################################
OTMS PACKAGE
OTMS PACKAGE

Can anyone help me interpret this or give me advice on how to proceed?

Many thanks,

Justin.

sadim
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 528
Joined: 02 Jun 2006 07:11
Location: Portugal

Re: OT Backup Error

Post by sadim »

not sure, but seems related to the login permissions.
Try to login as otuser and then do:
su - root
then try again the backup

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oldboy
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 784
Joined: 25 Aug 2005 18:24

Re: OT Backup Error

Post by oldboy »

Is the OT virtual or Physical?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

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