Open Touch SSH/SFTP/Weblogin locked

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mathankumarct
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Posts: 20
Joined: 31 Oct 2014 05:52

Open Touch SSH/SFTP/Weblogin locked

Post by mathankumarct » 30 Jun 2016 03:34

Hi Friends,

I have OTBE server running 2.1.

recently we done some addon in the license file and got the new license to upload in OT server.

But, the problem is i am unable to do SFTP to OT server. it gives me below error on filezilla

Status: Connecting to 172.16.21.55...
Response: fzSftp started, protocol_version=5
Command: open "root@172.16.21.55" 22
Command: Pass: **********
Error: Server unexpectedly closed network connection
Error: Could not connect to server

And even i am unable to login SSH with root account also and gives me FATAL ERROR "SERVER UNEXPECTEDLY CLOSED NETWORK CONNECTION".


the good thing is only i can able to login to server by connecting keyboard and monitor with it. and able to login as root.

i changed root password, otAdmin password, otAdmin password. but nothing works...!!! :(

could anyone know how to solve this and unlock procedure for the SSH/SFTP for OT server?

please help me if can...

BR,
Mathan

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murraya
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Joined: 16 Oct 2007 02:35

Re: Open Touch SSH/SFTP/Weblogin locked

Post by murraya » 30 Jun 2016 05:25

hi, it is normal not to login as root (security default). depending on install try logging in as iceuser or otuser then you can su to root. sftp with that account will allow you to upload new licences anyway but you will need root to restart.
you can enable root access directly just google allow root access linux and lots of results but for security best to leave off.
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data

mathankumarct
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Posts: 20
Joined: 31 Oct 2014 05:52

Re: Open Touch SSH/SFTP/Weblogin locked

Post by mathankumarct » 11 Jul 2016 08:54

Thanks Murraya,

i understand about SSH login now.

but, SFTP is still denied for root. am unable to update the OT license file :(

BR,
Mathan

rolfo333
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Posts: 118
Joined: 29 Jun 2015 09:55

Re: Open Touch SSH/SFTP/Weblogin locked

Post by rolfo333 » 11 Jul 2016 09:06

Copy with otUser to tmp using sftp
Go to console and copy this file with root to correct location

mathankumarct
Member
Posts: 20
Joined: 31 Oct 2014 05:52

Re: Open Touch SSH/SFTP/Weblogin locked

Post by mathankumarct » 12 Jul 2016 04:52

Hi rolfo,

thanks, i will try this in site and let you know the result soon.

BR,
Mathan

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