OTCV for iphone (oxo installation)

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maria.para
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OTCV for iphone (oxo installation)

Post by maria.para » 14 Jul 2016 09:09

Hi,
I recently installed the otcv app on 2 iphones. The oxo has release 103/014.002 and 2 licenses for sip companion.
Everything works fine except the communication between 2 iphones.
For example 170 My ic mobile user calls 180 My IC mobile user through the OTCV APP . There is ringing but when 180 answers the call there is no voice.
Both of the OTCV iphone apps are connected to the enterpsrise wi-fi network inside the enterprise.
Is it normal to have no voice between 2 otcv users? :-?

Thank you ,

Maria

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frank
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Re: OTCV for iphone (oxo installation)

Post by frank » 25 Jul 2016 06:55

Hello Maria,

Of course it is not normal to have no voice between two OTCV users..
Under My profile / Settings / you can send the logs to yourself, or share them in this forum if you want..
Code Free Or Die

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frank
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Re: OTCV for iphone (oxo installation)

Post by frank » 25 Jul 2016 06:55

Hello Maria,

Of course it is not normal to have no voice between two OTCV users..
Under My profile / Settings / you can send the logs to yourself, or share them in this forum if you want..
Code Free Or Die

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enio.eltz
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Re: OTCV for iphone (oxo installation)

Post by enio.eltz » 25 Jul 2016 15:47

Hi

As Frank wrote, it is not normal. I believe, as both iPhone are connected to the enterpise network, that something is blocking RTP packets, as you wrote the call is established. Check network blockings.
Wireshark traces are your friend in this case.

Best regards.
Enio Eltz Filho
ACFE OXE R12/R11/R10
ACFE OXO CONNECT R2
ACFE OXO R10/R9

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