Outlook 2016 cannot move or resize appointments while plugin is active

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bibe74
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Outlook 2016 cannot move or resize appointments while plugin is active

Post by bibe74 » 26 Sep 2017 08:03

Hi everyone,
I have just installed OpenTouch Conversation (version 2.2.110.010) and OpenTouch Conversation integration for Microsoft Office (version 15.08.35) on a Windows 10 64-bit machine with all the availabile Windows updates. I also have Outlook 2016 installed.

I noticed that I can neither move nor "resize" (change start or end time) any Outlook calendar appointment: the mouse pointer doesn't change its icon when hovering over the start/end time line, and I cannot drag the whole appointment to another day or time in the day.

Disabling the OpenTouch Conversation add-in and restarting Outlook fix the issue; restoring the add-in results in the bug appearing again.

Is there any newer version available (I got it from a vendor)? Can I fix the issue in any way other than disabling the add-in?

Any help will be appreciated.

sadim
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by sadim » 26 Sep 2017 09:16

Hi,
This is fixed in OTC PC 2.3.016.000 for OpenTouch 2.3.013.002
Regards

bibe74
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by bibe74 » 26 Sep 2017 09:30

Hi,
where can i find the version OTC 2.3.016.
I have downloaded the server version ot 2.3.013.002, but in this version the client setup is the 2.3.010

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cavagnaro
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by cavagnaro » 26 Sep 2017 12:05

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sadim
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by sadim » 26 Sep 2017 12:26

You need to install the HotFixs

bibe74
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by bibe74 » 27 Sep 2017 01:15

Thank you very much, Sadim!

bibe74
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by bibe74 » 27 Sep 2017 05:26

Sorry for bothering you... is the 2.3.016 client "compatible" with a 2.2 server? I am running the 2.3.010 client and AFAICT it works flawlessly, except for the Outlook 2016 bug which is still there.
I have asked for a 2.3.016 client installer from the vendor, which seems reluctant to upgrade the server.

bibe74
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Re: Outlook 2016 cannot move or resize appointments while plugin is active

Post by bibe74 » 28 Sep 2017 06:02

Problem solved: the vendor let me test the 2.3.022 client version, which fixes the issue.

Thanks again!

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