OTMS-V OXE PhoneBook Sync Error

Post Reply
lothar perr
Member
Posts: 3
Joined: 26 Dec 2011 17:33

OTMS-V OXE PhoneBook Sync Error

Post by lothar perr » 11 Jul 2016 15:55

Hi all,

I have trouble with a new installed OTMS-v:

OXE Phonebook sync fails with following errors:
11 juil. 2016 21:10:04,635 DEBUG [phonebookdir_1051 Load Thread] (AlcUdasConfig.java:766) - getAttributeProperties(SN)
11 juil. 2016 21:10:04,635 DEBUG [phonebookdir_1051 Load Thread] (AlcUdasConfig.java:766) - getAttributeProperties(GIVENNAME)
11 juil. 2016 21:10:04,635 DEBUG [phonebookdir_1051 Load Thread] (AlcUdasConfig.java:766) - getAttributeProperties(TELEPHONENUMBER)
11 juil. 2016 21:10:04,635 WARN [phonebookdir_1051 Load Thread] (AlcDbLoadThread.java:469) - Can't transform in a canonical format phonenumber for user 'Konfi 6'


tsa_maintenance:
Config users_lines is not ok!

Version: 5.213.32_0
Args : 3595 / -http_port:3695 / -PMS-monoproc:0 / -Squirrel / -DM
300
21h46:47.257 MenuMsgStdin 300

-----------------------------------------------------------------------
time zone : Unknown
daylight : Unknown
time zone name 0: Unknown
time zone name 1: Unknown
Protocol Version: 5.213.32
Server Version: 5.213.32_0
Host: cig-ot-mms-vm.communigate.local, Port: 3595, Port HTTP: 3695
start_date: 1468266042 Mon Jul 11 21:40:42 2016
last_date: 1468266407 Mon Jul 11 21:46:47 2016
local_time - pabx_time = 0 seconds
OtsId: 0
-----------------------------------------------------------------------
PABX CSTA LINK : connected to main
LINES STATE : nb_lines= 0, nb_monitored= 0, nb_state_ok= 0
==>Config users_lines is not ok??? How can I slolve "config user lines is not OK"?

ACAPI OK : ok
ACAPI NUMBER_SCHEME : ok
ACAPI LICENCES LOADED : ok
ALL PBX Versions LOADED and OK
-----------------------------------------------------------------------

Config users_lines is not ok!


any ideas?

User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 6784
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: OTMS-V OXE PhoneBook Sync Error

Post by cavagnaro » 11 Jul 2016 19:03

Message is pretty clear...check what does that user has stored as phone number...

Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

Post Reply

Return to “OTMS - OpenTouch Multimedia Services”