Hello,
I've a problem, to set up my Lab OT R2.3 with current hotfixes.
I started from scratch and configured everything, how it is in the manual.
When I try to make a LDAP sync from OV8770 R2.3 (Patch T) it fails with some error about webservice. The logfile states a 500 soap error.
Even right from the start, if I made a reset-firstsetup, this sync fails.
After that failed sync, I can't open the network tree in the Devices/Application anymore. As long as the OT is just declared and not synced, it shows me the tree.
Looks like a bug? What do you think?
Regards
Mario
OTMS 2.3 - OV8770 LDAP sync fails
Re: OTMS 2.3 - OV8770 LDAP sync fails
Hello Mario,
it is a random bug still under investigation, hotfix will be available soon.
I opened a service request for this and this was the answer:
Could you check the following file: /opt/Alcatel-Lucent/version.txt
At the beginning of the file you should find :
------------------------------
Product : OpenTouch™ Multimedia Services 2.3
Version : 13.0.013.002+
------------------------------
So Remove the « + » to have :
------------------------------
Product : OpenTouch™ Multimedia Services 2.3
Version : 13.0.013.002
------------------------------
Check with the command “getVersion” that the result is correct without “+”.
Then restart the OT server.
Br
rolfo
it is a random bug still under investigation, hotfix will be available soon.
I opened a service request for this and this was the answer:
Could you check the following file: /opt/Alcatel-Lucent/version.txt
At the beginning of the file you should find :
------------------------------
Product : OpenTouch™ Multimedia Services 2.3
Version : 13.0.013.002+
------------------------------
So Remove the « + » to have :
------------------------------
Product : OpenTouch™ Multimedia Services 2.3
Version : 13.0.013.002
------------------------------
Check with the command “getVersion” that the result is correct without “+”.
Then restart the OT server.
Br
rolfo
Re: OTMS 2.3 - OV8770 LDAP sync fails
Hi Rolfo,
you do not mean that seriously?
In fact: yes I had realised that additional plus and wondered, why - I thought it stands for the installed hotfixes. Never thought, that this single character would cost me a week of troubleshooting on my own.
Thanks!
Maybe I'll try this later today.
Regards Mario
you do not mean that seriously?
In fact: yes I had realised that additional plus and wondered, why - I thought it stands for the installed hotfixes. Never thought, that this single character would cost me a week of troubleshooting on my own.
Thanks!
Maybe I'll try this later today.
Regards Mario
Re: OTMS 2.3 - OV8770 LDAP sync fails
ok, tried that and it worked.
I got the same response officially on my eSR just short after your answer.
Never thought, that I would get so fast help from support.
Made my day and weekend!
Thank you!
Mario
I got the same response officially on my eSR just short after your answer.
Never thought, that I would get so fast help from support.
Made my day and weekend!
Thank you!
Mario