Conferencing

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Conferencing

Post by link » 13 Mar 2018 07:09

Hello,
We have installed OTMS version 2.31 and already configured for conferencing service. To manage conferences we are using MyTeamwork Gui client (webclient) not OTC.
OTMS configuration was created via OmniVista 8770 and ACS via OTMS WedAdmin.
The main issue is when conferencing was created and the necessary participants were added (for exampe, 5 participants in conference) invite is formed not to all. Sometimes the system doesnt form a call to one or more participants.
I have make siptace on the OXE side and dont see an invitation from Sip proxy OTMS.

Can any one suggest to me what should I look in additional or do.
Thanks.

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Re: Conferencing

Post by cavagnaro » 13 Mar 2018 09:59

Check dialing rules at teamwork.

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Re: Conferencing

Post by link » 14 Mar 2018 03:13

You mean DAS rule?
But temwork make calls participants which in the same dialing format.

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Re: Conferencing

Post by cavagnaro » 14 Mar 2018 08:16

Yeah, then check TW logs and specially SIP ones.
Just double check your rules.
Can you call them manually via the conference room?


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Re: Conferencing

Post by link » 14 Mar 2018 08:46

Can you call them manually via the conference room?
Yes, from established conference

But temwork make calls participants which in the same dialing format.
For example, 20101,20102,20103,20104 - were invited and 20105 and 20106 didn't

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Re: Conferencing

Post by cavagnaro » 14 Mar 2018 14:27

Ok then check teamwork logs to see if any error raises on logs

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Re: Conferencing

Post by link » 17 Mar 2018 11:41

More additional information,
1. PBX Numbering Plan 5 digits
2. Directory number begin with 2
3. Prfixes for outgoing calls are 0,00 where 0 - for National, Local Calls and 00 - for International calls

Configured DAS rule,
DAS Rule 1 - s/^\+[xX]?(\d{3,6})$/\1/
DAS Rule 2 - s/^\+(\d{3,6})$/+x\1/
DAS Rule 3 - s/^[\+]?x//
DAS Rule 4 - s/^\+380/00/
DAS Rule 5 - s/^\+M/M/
DAS Rule 6 - s/^\+N/N/
DAS Rule 7 - s/^\+V/V/
DAS Rule 8 - s/^\+/00/

Configured Phone Formatting Rules,
/^\s*\+*[xX]?(\d{3,6})\s*$/

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Re: Conferencing

Post by link » 22 Mar 2018 08:57

I got logs (SipServer.log) and when conference was created and started participant 20101 were not invited.

In SipServer.log I saw:

[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[INFO] csta: CstaMonitorManager::CreateDeviceMonitor - Monitor for deviceNumber CBA is created, refId=1
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND
[WARN] csta: CstaMonitorManager::CreateDeviceMonitor - deviceNumber 20101 NOT FOUND

Information about conference:
patricipants - 20101,20105,20110.
leader - 20111.

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Re: Conferencing

Post by cavagnaro » 22 Mar 2018 09:07

You have a CSTA warning...
Does that extension exists? Do you have enough CSTA licenses?


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Re: Conferencing

Post by link » 22 Mar 2018 15:50

Does that extension exists?
Yes, it's IPTouch 4028 phone
Do you have enough CSTA licenses?
I'll check

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