We installed CCO with OXE for predictive campains. And all seams was well. This year the customer changed CCO server from IBM to virtual machine and the main problem is that dialer make a lot of fake calls of 1 second. There is no detection for fax and answering machine. Software configuration is as before hardware server was broken. Any idea what is nesesary to ajast to stop false calls? Version of CCO is 9.0.8.0, PBX is 9.0 patch 50a, SQL is 2008 on server Windows 2003 also virtualised.
Wouldn't make sense as CPD detection is done by GPA board. CCO only handles calling lists and routing requests to the PBX.
I bet you had that issue before but as part of the migration you began to test everything and then the red flag was raised...but not related to migration itself.
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Ignorance is not the problem, the problem is the one who doesn't want to learn
Set Type : ANALOG <<<
. . .
Ghost Z + True <<<
Ghost Z Feature + None <<< CCO -our config
VAD use for Ghost Z + True <<< False -our config
in our case the timers 314/315 will not work?
in TG0038 timer 353 starts when call is answered, but in installation guide R9.0 timer 354 starts to detect noise and if there is then starts 352. Is the same in our case - VAD use for Ghost Z + False?
Check all the configuration, not only ghost config: CSTA config, timers, etc... as Cav suggested (installation guide might help).
You need to be patient when tuning up the timers. The way you configure them depends on country, type of clients, etc. Why?: the way a person responds on the phone depends on the country ("Hello, John Doe here" might be very different from "Schultz"...then nothing....); if you target mobile phone 3-4 rings might be enough for a non answer detection --> the situation might be different for residences...etc...