OTCS Altitude RSI SCRIPT

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GURUALE
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OTCS Altitude RSI SCRIPT

Post by GURUALE » 01 Apr 2016 15:32

I need help whith a very basic RSI script.

1) Block: get digits: Assign to "digits" variable. (Voice guide: 666:1)

2) Block: Transfer to "digits" variable

3) End Script.

Its a simple automated attendant ¡¡¡

I appreciate if someone can send me the script.

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joao.carlos
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Re: OTCS Altitude RSI SCRIPT

Post by joao.carlos » 01 Apr 2016 17:02

Really? You don't want help, want someone to work for you?
---
joao.carlos
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cavagnaro
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Re: OTCS Altitude RSI SCRIPT

Post by cavagnaro » 01 Apr 2016 17:49

? So why don't you do it?

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GURUALE
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Re: OTCS Altitude RSI SCRIPT

Post by GURUALE » 01 Apr 2016 21:33

This is my test script

version "8.1"
file version 0, 14
flow view {
}

audio {}

modules {}

dependencies {}

constants {}

types {}

variables {
digitos: text
}

parameters {}

campaign record {}

contact record {}

workflow record {}

transferred record {}

contact profile extensions {}

outcome record {}

cursors {}

on start {
goto node 'MAIN'
}

on end {}

node "MASTER" {
id 1

variables {}
cursors {}
on first enter {}
on enter {}
node loop {}
on exit {}
}

node "MAIN" {
id 2
master "MASTER"
variables {}
cursors {}
on event phone cleared()
{}

on first enter {
set node audio all digits timeout to 15 inter digit timeout to 3
get digits into digitos {
play {
file "666:1"
}
on digits do {
goto node 'TRANSFERIR'
}
on timeout do {
goto node 'TRANSFERIR'
}
on error do {
goto node 'TRANSFERIR'
}
}
}
on enter {}
node loop {}
on exit {
end script
}
}

node "TRANSFERIR" {
id 3
master "MASTER"
variables {}
cursors {}
on error phone blind transfer
(
err: PhoneError,
user_name: text,
num: text
)
{
end script
}
on error phone clear
(
err: PhoneError
)
{}

on first enter {}
on enter {
manual blind transfer phone to digitos single step
}
node loop {}
on exit {}
}
<?xml version="1.0" encoding="UTF-8"?>
<asl_meta_data xml_spec_version="8.1">
<debug_info />
</asl_meta_data>



a) Play guide ok
b) Get digits ok
c) Transfer to digits NOK. The call is released.

sadim
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Re: OTCS Altitude RSI SCRIPT

Post by sadim » 02 Apr 2016 05:34

Can you take a tcp capture on oxe ip addess port 2555

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Re: OTCS Altitude RSI SCRIPT

Post by sadim » 02 Apr 2016 14:35

Hello

Transfer is not supported on ASL for RSI call.
Use divert phone instead.
Let us know the result.

Regards

GURUALE
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Posts: 5
Joined: 01 Apr 2016 15:02

Re: OTCS Altitude RSI SCRIPT

Post by GURUALE » 04 Apr 2016 16:07

Thank you very much.
I set to "divert" and the script now works ok.

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knightrider
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Re: OTCS Altitude RSI SCRIPT

Post by knightrider » 07 Apr 2016 14:04

Please use correct forum in future - I have moved this to OpenTouch Customer Service (OTCS)!! :)

Kind regards
Knight

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